What are the responsibilities and job description for the Call Center Representative position at Meet CSP Inc?
Job Overview
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional customer support and ensuring their needs are met efficiently. Your ability to communicate clearly and effectively will be essential in handling inquiries, resolving issues, and promoting our services.
Key Responsibilities:
- Answer inbound calls and assist customers with inquiries, orders, and issues.
- Provide timely and accurate information about products, services, and policies.
- Troubleshoot problems and provide solutions in a friendly and efficient manner.
- Document customer interactions and ensure all issues are resolved to satisfaction.
- Collaborate with other teams to escalate or resolve complex issues.
- Maintain up-to-date knowledge of company products, services, and promotions.
Requirements:
- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation and problem-solving ability.
- Ability to multitask and manage high call volumes effectively.
- Basic computer skills and familiarity with CRM systems.
- Previous call center or customer service experience is a plus, but not required.
What We Offer:
- Competitive pay and performance-based bonuses.
- Paid training and career development opportunities.
- A fun, supportive, and collaborative work environment.
- Health, dental, and vision benefits (for eligible employees).
- Paid time off and holiday pay.
Job Type: Full-time
Pay: $19.23 - $21.24 per hour
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $19 - $21
