What are the responsibilities and job description for the Inbound Call Center Assistant position at Meet CSP Inc?
Job Overview
We are seeking a motivated and detail-oriented Inbound Call Center Representative to join our dynamic team. In this role, you will be responsible for handling incoming calls from customers, providing exceptional service, and ensuring customer satisfaction. Your ability to analyze customer needs and effectively communicate solutions will be essential in delivering a positive experience.
Your Responsibilities:
- Answer inbound customer calls in a timely, friendly, and professional manner
- Provide solutions to inquiries and concerns about products, services, and accounts
- Accurately enter customer information into the system
- Resolve customer issues with a focus on providing a positive experience
- Maintain high levels of professionalism, patience, and empathy during every call
- Collaborate with team members to meet individual and department goals
- Handle inquiries related to billing, account updates, and general product information
What We’re Looking For:
- Excellent verbal and written communication skills
- A customer-first mindset with the ability to handle a variety of customer needs
- Strong problem-solving and multitasking abilities
- Ability to stay calm and focused under pressure
- Must be dependable, punctual, and eager to learn
- Positive attitude and willingness to contribute to a team-oriented environment
Job Type: Full-time
Pay: $20.78 - $25.03 per hour
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $21 - $25
