What are the responsibilities and job description for the Inbound Call Center Agent position at Meet CSP Inc?
Are you an excellent communicator with a passion for helping others? We are seeking a dedicated and customer-focused Inbound Call Center Agent to join our dynamic team in Austin, TX. In this role, you will be the first point of contact for customers, providing exceptional service and support in a fast-paced environment. If you enjoy problem-solving, have a friendly attitude, and are ready to make an impact, this position is perfect for you!
Key Responsibilities:
- Handle inbound customer calls in a professional and friendly manner
- Provide product and service information, addressing customer inquiries and resolving issues
- Document customer interactions and maintain accurate records in the system
- Troubleshoot customer concerns and offer timely solutions
- Upsell or cross-sell services when appropriate, with a focus on customer satisfaction
- Meet or exceed performance metrics, including call volume, quality, and customer satisfaction
- Collaborate with team members and other departments to ensure the best customer experience
- Follow all company policies and procedures to ensure compliance
Qualifications:
- Previous experience in customer service or call center environment preferred
- Strong verbal communication skills and a clear, friendly phone voice
- Ability to multitask and manage time efficiently
- Problem-solving skills and the ability to think quickly under pressure
- Basic computer skills and familiarity with customer service software
- Positive attitude and a willingness to learn and grow in the role
Why Join Us?
- Competitive hourly wage with performance incentives
- Full training provided
- Career advancement opportunities within the company
- Friendly and supportive work environment
- Benefits package, including healthcare options and paid time off
- Convenient location in Austin, TX
If you are ready to make a difference and provide outstanding customer support, we encourage you to apply! Become a part of our growing team and take the next step in your career today.
How to Apply:
Please submit your resume and a brief cover letter explaining why you're a great fit for this role. We look forward to hearing from you!
Job Type: Full-time
Pay: $18.44 - $21.93 per hour
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $18 - $22
