What are the responsibilities and job description for the Customer Service Manager position at Meet Life Sciences?
Customer Service Manager – Radiopharmaceuticals
Location: Brownsburg, Indiana (Hybrid – 3 days onsite, 2 days remote)
Innovative Life Sciences / Oncology Therapies
Full-Time | Leadership Opportunity
A cutting-edge radiopharmaceutical organization, at the forefront of next-generation targeted cancer therapies, is seeking an experienced Customer Service Manager to join its growing leadership team.
This company is pioneering treatments using a powerful and rare alpha-emitting radioisotope, with its newly inaugurated flagship manufacturing site supporting clinical and commercial production.
Why This Role Matters:
This is a pivotal hire, playing a key role in shaping and scaling the customer service function from the ground up.
You’ll collaborate with cross-functional site leaders and directly influence the customer experience during a period of high growth and innovation.
What You’ll Do:
- Build and lead the customer service function within the organization.
- Establish and implement systems to manage customer communication and fulfillment processes.
- Collaborate closely with site leadership across operations, manufacturing, and commercial functions.
- Act as a key point of contact for customers – fostering trust, solving issues, and delivering exceptional service.
- Contribute to the design and rollout of ERP or CRM platforms to enhance service delivery.
- Hire and manage a small, high-performing customer service team as the business scales.
What We’re Looking For:
- 5 years in customer service roles, preferably in Pharma, Biotech, or Healthcare (but not essential).
- Experience in leading teams and building service functions from scratch.
- Proven background in implementing ERP or CRM systems.
- Strong relationship-building skills and the ability to manage complex customer dynamics with positivity and professionalism.
- A degree-level education is required.
Culture Snapshot:
We are seeking someone with a can-do attitude, a genuine care for customers, and a team-player mindset.
You will be working in a collaborative, fast-paced environment where innovation and integrity are key.
Hiring Process:
- Initial call with site leadership
- Follow-up call with a senior stakeholder
- Final onsite interview with the wider team
Interviews are moving quickly for this high-priority role.
If you are excited to help build something meaningful and have a passion for delivering exceptional service in a purpose-driven life sciences environment, I would love to hear from you.
