What are the responsibilities and job description for the CSR - Customer Service Representative position at Meet Me Better?
About Meet Me Better:
Meet Me Better is a dynamic and innovative PR firm specializing in brand management and strategic communications.
Job Overview:
We are looking for a Customer Service Representative to be the friendly voice and problem-solver for our clients. As the first point of contact, you will ensure outstanding client satisfaction, provide solutions, and represent our brand with professionalism. This role offers growth opportunities, bonuses based on performance, and the chance to travel for industry events and networking.
Key Responsibilities:
- Serve as the primary point of contact for client inquiries via phone, email, and live chat
- Provide top-notch customer support, ensuring clients feel valued and heard
- Assist with scheduling, client follow-ups, and resolving service-related issues
- Identify opportunities to enhance customer experience and improve service processes
- Represent Meet Me Better at networking events, conferences, and brand activations
Qualifications & Skills:
- Previous customer service or client-facing experience preferred (PR or marketing industry a plus!)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities with a customer-first mindset
- Highly organized, detail-oriented, and able to multitask in a fast-paced environment
- Tech-savvy with experience using CRM systems, email, and communication platforms
Why Join Us?
- Bonus Structure: Earn additional incentives based on performance
- Travel Opportunities: Attend industry events and expand your professional network
- Career Growth: We invest in our team’s development and promote from within
- Innovative Culture: Work in a creative and collaborative environment where new ideas are valued
If you’re a customer-focused professional with a passion for PR and an eye for detail, we’d love to meet you! Apply today and take the next step in your career with Meet Me Better.
Job Type: Full-time
Pay: $800.00 - $1,500.00 per week
Shift:
- Day shift
Application Question(s):
- Please can you provide the best contact number and email address to reach you on?
Work Location: In person
Salary : $800 - $1,500
