What are the responsibilities and job description for the Customer Service Assistant position at Meet Me Better?
About Us:
Welcome to Meet Me Better, where we believe that every great story deserves to be heard, and every brand deserves to shine. We’re not just a Public Relations company; we’re your partners in communication, your storytellers, and your biggest cheerleaders. At Meet Me Better, we make it our mission to elevate your brand, build your reputation, and connect you with the people who matter most.
Job Title: Customer Service Assistant
Location: Dayton, OH
Employment Type: Full-time
Job Summary
We are seeking a dedicated and detail-oriented Customer Service Assistant to join our team. The ideal candidate will serve as the primary point of contact for customers, providing exceptional service and support to ensure satisfaction and build long-term relationships. This role involves handling inquiries, resolving complaints, and offering assistance across multiple communication channels.
Key Responsibilities
- Respond to customer inquiries via phone, email, live chat, and in-person promptly and professionally.
- Maintain accurate customer records and update account information as needed.
- Provide detailed information about products, services, and policies to assist customers in making informed decisions.
- Collaborate with internal teams (sales, logistics, technical support, etc.) to ensure smooth resolution of customer issues.
- Process orders, returns, exchanges, and refunds efficiently.
- Monitor and report recurring issues, suggesting improvements to enhance the customer experience.
- Uphold company standards for professionalism, communication, and customer care.
Requirements
- High school diploma or equivalent (Bachelor’s degree in a related field is a plus).
- Strong communication and interpersonal skills.
- Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite.
- Ability to handle challenging situations with patience and empathy.
- Strong problem-solving skills and attention to detail.
Job Type: Full-time
Pay: $15.86 - $16.94 per hour
Shift:
- Day shift
Ability to Commute:
- Dayton, OH 45402 (Preferred)
Ability to Relocate:
- Dayton, OH 45402: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $17
