What are the responsibilities and job description for the Inbound Call Center Agent position at Meet Me Better?
About Meet Me Better:
Meet Me Better is a dynamic and innovative PR firm specializing in brand management and strategic communications.
Job Summary
We are seeking a dedicated Inbound Call Center Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support through effective communication and problem-solving skills. This role involves handling incoming calls, addressing customer inquiries, and ensuring a positive experience for all clients.
Duties
- Answer inbound calls promptly and professionally, demonstrating excellent phone etiquette.
- Provide accurate information to customers regarding products, services, and policies.
- Analyze customer inquiries to determine the best course of action for resolution.
- Document interactions and maintain accurate data entry in the company’s computer systems.
- Communicate effectively with customers, ensuring clarity and understanding of their needs.
- Collaborate with team members to enhance customer satisfaction and improve service delivery.
Qualifications
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle high call volumes.
- Proficient in using computer systems and software applications for customer service.
Join our team as an Inbound Call Center Representative and contribute to delivering outstanding service while enhancing your career in a supportive environment with Meet Me Better.!
Job Type: Full-time
Pay: $17.14 - $24.50 per hour
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $17 - $25
