What are the responsibilities and job description for the VP/ SVP, Account Services - Medical Communications, Promotional position at Meet?
Meet is excited to be partnered with a key client of ours, a privately held, full-service Healthcare Communications agency, on a new VP or SVP, Account Services position within their Medical Communications division. This agency has won a key piece of new business and is growing across the board; Widely recognized for their employee-centric culture this is an awesome opportunity to join and lead an established team!
As VP/ SVP of Account Services, you will serve as a leader who manages the Account Services team (~15) and contributes to the broader business by overseeing tactical planning, financial management, and resourcing. Additionally, you will serve as a strategic partner to clients and actively drive organic/ new business opportunities.
Responsibilities:
- Client Relationship Management: Establish and nurture strong, trusted relationships with clients, leveraging scientific and commercial expertise to address client needs and anticipate challenges.
- Strategic Leadership: Provide strategic direction to account teams, offering problem-solving support and anticipating client concerns, while promoting forward-thinking and action-oriented solutions.
- Team Collaboration: Work closely with Client Service and Scientific Leads to develop and review client strategies, ensuring seamless coordination and effective resource utilization across teams.
- Effective Communication: Handle difficult client conversations with professionalism, maintaining positive relationships while providing clear, constructive advice and managing expectations.
- Client Growth & Industry Trends: Stay informed on industry trends, proactively identifying opportunities for client growth and proposing innovative solutions to enhance client strategies.
- Project & Resource Management: Lead and direct account teams, ensuring tasks are delegated appropriately and providing hands-on support as needed, while driving strategic and tactical growth within accounts.
- Financial Oversight: Manage account financials, ensuring accurate forecasting, budget adherence, and timely reporting, while mentoring the team on best practices for financial management.
- Business Development & Networking: Play an active role in business development, driving new business opportunities and cultivating existing client relationships for organic growth.
- People Management: Lead by example, providing support, coaching, and mentoring to team members across different regions, ensuring alignment with team goals, development, and cultural awareness.
- Team & Organizational Leadership: Contribute to the recruitment process, participate in resourcing discussions, and manage a global team, ensuring regular feedback and career development for all direct reports.
Qualifications:
- Circa ~ 10 years of experience working in the Medical Communications industry, with a deep understanding of the pharma and competitor landscape.
- Proven ability to manage and deliver projects across various therapy areas in a fast-paced, client-facing environment.
- Strong experience collaborating with cross-functional teams, including Scientific Services, Creative, and Digital departments.
- Effective team leader with line management responsibilities, providing mentoring and guidance to team members.
If you are interested in learning more about this position, please apply below or contact Kristyn Coldewey via email at kristyn.coldewey@meetlifesciences.com.
