Job Title: C-Store Food Service Team Member

Department: Operations

Reports To: Store Manager

FLSA Status: Non-Exempt

Shift: 3rd Shift

POSITION SUMMARY

The C-Store Food Service Team Member is responsible for ordering, producing, merchandising and selling ready to eat food and dispensed beverages in a safe and clean, fun and friendly environment. Additionally, this position is responsible for cleaning and maintaining food service and dispensed beverage equipment, merchandising food and beverages in a safe and appealing way, suggestive selling and sampling products.

CORE FUNCTIONS OF POSITION

• Provides friendly customer service.
• Welcomes customers to the store and assists customers with questions.
• Develops personal ongoing relationships with customers.
• Addresses customer concerns and resolves issues when a customer is not satisfied with the service or product received.
• Deliver outstanding products and customer service, while developing customer loyalty. Promptly and professionally address customer comments.
• Assists in maintaining and auditing food and non-food inventory levels in accordance with company guidelines
• Responsible for preparing and merchandising of all ready to eat food and dispensed beverages in the food service department.
• Responsible for ensuring that all dispensed beverages are fully stocked and merchandised.
• Responsible for making sure that all signage is appropriately placed for ready to eat food and dispensed beverages
• Responsible for cleaning all equipment used in producing and merchandising ready to eat food and dispensed beverages
• Responsible for stocking all supplies and condiments for ready to eat food and dispensed beverages
• Responsible for maintaining focus items and cross merchandising items within the food service department
• Plans daily stocking needs for ready to eat food and dispensed beverages
• Tracks daily production of ready to eat food and dispensed beverages
• Responsible for promoting food service department sales (ready to eat & dispensed beverage) with sample products every day (in person & self service)
• Responsible for logging daily waste and collaborating with leadership to optimize sales and profit
• Assists with payment using POS system. Accurately rings up all sales and able to process cash and credit card purchases, when necessary
• Communicates and works cooperatively with leadership and co-workers to maintain food service standards.
• Ensures work environment is clean: Keeps prep counter and floor free of food and garbage, washes dirty dishes, and performs daily cleaning duties.
• Follow DMG's guidelines, including food handling and safety procedures.
• Always makes the best use of time and resources; seeks ways to reduce costs.
• Prevents loss by knowing and complying with DMG's safety rules.
• Identifies the sequence of tasks and the resources needed to achieve a goal and prioritizes key action steps.
• Anticipates the impacts and risks of decisions and actions.
• Contributes to overall team readiness.
• Displays signage to ensure all products are properly identified and priced.
• Assists in setting, tracking, reporting, and achieving projected sales goals and controlling food costs.
• Completes opening and closing duties.
• Assists with receiving and storing food items and supplies.
• Makes appropriate decisions in a fast-paced environment
Performs all other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to communicate and interact professionally and effectively with customers and all team members.
• Must be able to follow menu specifications, recipes, read tickets, and maintain an organized work area.
• Must be able to use a computer for timekeeping and cash handling purposes.
• Possesses excellent time management skills and ability to handle multiple tasks.
• Good oral and written communication.
• Proper training and knowledge of the following equipment/procedures: cash register, box cutter, meat slicer, and proper lifting techniques.
• Complete understanding of all safety requirements and company safety policies.
• Complete knowledge of all company security regulations and federal/state/local regulations relating to food safety.
• Effective mathematical skills for proper money handling.
• Ability to obtain any applicable certifications/licensures as required.
• Commitment to excellence in customer service and other DMG values.

EDUCATION AND EXPERIENCE REQUIRED

• Customer-service experience preferred.
• Prior experience with cash register and/or cash handling highly recommended.
• Must be at least 18 years old to operate the meat slicer.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Lifting and carrying up to 60 pounds on an occasional basis.
• Frequent stopping, bending, squatting, kneeling, walking, reaching turning, climbing stairs/ladders.
• Must be able to work at a fast pace.
• Regularly exposed to a cool, damp environment (coolers) as well as extreme hot temperatures.