P& C Licensed Personal Lines Insurance Account Manager / CSR

Job Description

Job Description

Join Meiers Lombardini Lemanski Insurance, a reputable and community-focused insurance firm located in the heart of East Lansing, Michigan. As our agency prides itself on delivering outstanding customer service and personalized insurance solutions, we are actively seeking a P&C Licensed Personal Lines Insurance Account Manager / Customer Service Representative to join our team.

While we do not offer remote work options, our supportive office environment fosters collaboration and growth. Our ideal candidate is both positive and enthusiastic, eager to make a tangible impact in assisting our valued clients with their insurance needs. This role is perfect for those who enjoy working closely with customers, developing meaningful relationships, and providing tailored insurance guidance. If you are ready to take on a role that is both fulfilling and promising within a vibrant community, Meiers Lombardini Lemanski Insurance is the place for you.

Benefits

Hourly Base Salary Based on Experience

Health Insurance

Life Insurance

Paid Holidays

Bonus Opportunities

Paid Time Off (PTO)

DentalInsurance

Mon-Fri Work Schedule

Holidays Off

401K Plan

Career Development & Growth

Team Building Activities

Hands On Training

Performance Bonuses

Professional Work Environment

Office Snacks & Coffee

Pay is based on experience and skills

Dental Insurance

Disability Insurance

Retirement Plan

Evenings Off

Career Growth Opportunities

Mon-Fri Schedule

Hands on Training

Tuition Reimbursement

Responsibilities

Client Interaction : Engage with clients to understand their personal insurance needs and provide solutions that cater to those needs.

Policy Management : Assist in managing existing client insurance policies, ensuring accuracy and compliance.

Service Excellence : Deliver exceptional customer service by addressing inquiries promptly and resolving issues efficiently.

Account Maintenance : Regularly update and maintain client records in compliance with company policies.

Sales Support : Support the sales team by identifying cross-sell opportunities and customer needs.

Continuous Improvement : Stay informed about industry trends and changes to improve personal knowledge and service delivery.

Requirements

Licensing : Active Property & Casualty License is required.

Experience : Previous experience in customer service or insurance industry, preferably in a similar role.

Communication Skills : Strong verbal and written skills for effective client interaction.

Customer Focused : Ability to understand and meet the needs of clients, providing exceptional service.

Organizational Skills : Excellent time management and organizational abilities to handle multiple client accounts efficiently.

Problem-Solving : Strong analytical skills to identify and address client needs and concerns.

Tech Proficiency : Comfortable using insurance management software and Microsoft Office Suite.

Local Presence : Must be able to work onsite in East Lansing, Michigan.