What are the responsibilities and job description for the Technical Support Manager position at meiGroup?
The Technical Support Manager is responsible for the company’s information technology (IT) footprint including hardware, software, network and related processes. Together with a small team, the manager provides efficient and effective support and solutions for the company’s technical needs.
Duties and Responsibilities:
- Inspires, develops and administers HR policies for two direct reports.
- Administers the company’s incident management process ensuring timely resolution or escalation as required.
- Prioritizes and assigns tasks and project work to team members and follows up to ensure timeliness and quality of the work.
- Assists in resolving complex technical issues and provides guidance to team members in troubleshooting and problem-solving processes.
- Works with management to identify and implement IT solutions for new and existing business priorities.
- Utilizes internal and external business relationships to achieve IT related objectives.
- Administers policies and procedures that mitigate risk and satisfy compliance requirements.
- Develops and maintains written Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) for the technology team.
- Willingly supports users with any business critical after hours and weekend issues.
- Oversee the requisition, configuration, maintenance and tracking of technology assets.
- Recommends and implements cost effective IT software and hardware solutions.
Requirements:
- Bachelor's degree in computer science or information systems, or comparable technical degree and/or certifications.
- Broad knowledge of IT infrastructure
- Five (5) years of progressively responsible experience performing help desk, support or related hands-on IT services including three (3) years of team management experience.
- Prior experience supporting, installing, and administrating network hardware (computer, routers, switches, access points, cabling, etc.)
- Required hands-on experience in the setup & configuration of Networks (firewalls, switches, VPN, WAN/LAN and other network peripherals).
- Strong knowledge of network security, system administration, and cloud technologies.
- Familiarity with PCI compliance and data security best practices.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Application Question(s):
- Do you have at least 5 years of progressively responsible experience performing help desk, support or related hands-on IT services including three (3) years of team management experience?
- Do you have prior experience supporting, installing, and administrating network hardware (computer, routers, switches, access points, cabling, etc.)?
- Do you have hands-on experience in the setup & configuration of Networks (firewalls, switches, VPN, WAN/LAN and other network peripherals)?
Ability to Commute:
- Arlington, TX 76006 (Preferred)
Ability to Relocate:
- Arlington, TX 76006: Relocate before starting work (Required)
Work Location: In person
