What are the responsibilities and job description for the Service Writer position at Meineke Car Care Center?
Automotive Service Writer Job Description
Meineke Service Center in NW Frisco - Little Elm
Competitive compensation with 100% 401K match and medical - dental benefits.
Automotive Service Advisers / Service Writers greet customers and assist them with any inquiries they may have
Consult with customer on applicable service specials.
Service Advisers prioritize required services, and be prepared to provide options upon request.
Document declines for services and ask for follow-up on future service considerations
Communicate and update all details of service and parts for repairs with the assigned technician
Keep customer informed on completion times, service expenses, and possible changes.
Service Advisers remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Spend quality time building relationship with the customer.
Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.
Job Requirements
As an Automotive Service Adviser, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Adviser:
• Prior experience working with customers and providing an exceptional experience
• Sales including inside sales, outside sales, or retail sales is a plus
• Previous automotive service adviser experience preferred, not required
• Outgoing personality with expertise at developing relationships (i.e., a “people person")
• Basic MS Office knowledge; computer software and internet proficiency
• Must be willing to submit to a background check and drug screen
• Valid U.S. driver's license
Preferences:
For you to be an exceptional listener and communicator
Sales Experience
Strong computer and Internet skills
Point-of-sale and electronic media skills
The strongest possible customer service skills
A genuine love for cars and trucks - it's never work when you love what you do
We recognize and appreciate that applying to work for us takes time. Thanks in advance. Please
know that we take your application seriously and that we’ll respond to qualified candidates as quickly as possible.
Job Type: Full-time
Hourly plus weekly performance bonus
Hourly pay may depend on skills and/or qualifications.
