What are the responsibilities and job description for the Service Advisor position at Meineke?
Overview:
Meineke Car Care is seeking a motivated, energetic Service Advisor with a passion for sales and a customer-first attitude. In this dynamic role, you will serve as the key liaison between our customers and our technicians, ensuring every vehicle receives top-notch care and every customer experiences exceptional service. We are looking for individuals who are hungry to sell, have excellent communication skills, and can drive revenue through building lasting customer relationships.
Key Responsibilities:
- Customer Engagement & Appointment Setting:
- Warmly greet customers as they enter the shop, build rapport, and establish a positive first impression.
- Set appointments efficiently and manage the flow of customers in the shop.
- Vehicle Inspection & Shop Flow Management:
- Ensure each vehicle receives a comprehensive inspection.
- Oversee shop flow to maintain a smooth, organized process throughout the service experience.
- Liaison & Communication:
- Act as the essential link between the technician and the customer, ensuring clear communication and setting realistic expectations for repair work.
- Explain technical details in an easy-to-understand manner.
- Sales & Repair Work Promotion:
- Build, present, and effectively sell repair work on a repair order.
- Demonstrate a sales-driven mindset, identifying opportunities to enhance customer service while increasing revenue.
- Technology & Customer Service:
- Utilize basic technology, including the internet and email, to manage appointments, customer follow-ups, and service documentation.
- Deliver outstanding customer service, and skillfully de-escalate any elevated situations with professionalism and empathy.
Qualifications:
- Proven experience in a sales or customer service role, preferably within the automotive industry.
- Strong communication skills with the ability to build trust and rapport quickly.
- Comfortable using basic technology (internet, email, scheduling software) for day-to-day operations.
- Demonstrated ability to manage a fast-paced work environment while keeping customers informed and satisfied.
- A proactive, driven personality with a keen desire to excel in a sales-based role.
Why Join Meineke Car Care?
At Meineke Car Care, you will have the opportunity to work in a supportive, growth-oriented environment where your sales skills directly contribute to the success of the company. We value individuals who are not only experts in customer service but are also passionate about driving business through proactive sales and clear communication.
If you're ready to combine your passion for automotive care with a results-driven sales mindset, we want to hear from you!
Job Type: Full-time
Pay: $44,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Days:
- Every weekend
Ability to Commute:
- Avon, IN 46123 (Required)
Work Location: In person
Salary : $44,000 - $80,000
