Benefits / Perks
- Competitive Compensation
- Career Advancement
- Training and Development
- Comprehensive Benefits Package :
- Employee Discounts
- Positive Work Environment :
- Locally-Owned
- Cutting-Edge Tools and Equipment :
- Work-Life Balance
Job Summary
Are you a highly trained Automotive Store Manager? Meineke Car Care of Trenton, NJ is seeking a motivated, performance driven store manager to lead our team. This family owned and operated location wants a manager with a proven track record to handle the increase in volume we are experiencing after this crisis. Must be a self-starter, have excellent people skills, phone skills and computer skills. Must be customer service-oriented. Automotive background / experience is necessary. Here at Meineke we believe in an incentive based pay structure. Those with high productivity will be compensated accordingly, the sky is the limit! Terms to be discussed with applicant and are dependent on experience level.
Responsibilities
Customer ServicePut the customer first. Go above and beyond to WOW the customerMaintain "YES COMPANY" atmosphere. Find ways to say yes to customers and ensure they leave satisfiedFollow company procedures for welcoming customers & checking them in for service, gathering information,explaining the inspection process, and collecting signed work orders before any work is done
Follow company procedures for educating customers on inspection results for their vehicles, communicatingthe benefits and value of any needed work, answering any questions, and performing any needed repairs
Follow company procedures for checking out customers - reviewing any work done, seeking feedback,scheduling follow-ups, etc.
Proactively communicate with customers throughout their visits to the center. Keep them informed, manageissues as they arise
Verify that inspections are being performed consistently and accurately on all vehicles. Spot-check &maintain training on inspection procedures as needed
Follow up on any outstanding customer issues or complaints; ensure that they are resolved satisfactorilyManage daily customer callback process to ensure calls are being made & appointments are being setScheduling
Create weekly schedules to keep center staffed appropriately for projected sales volumeAdjust schedule as needed to cover absences, meet demand, or improve center profitabilityProactively note and plan for holidays, local events, and other things that might impact center salesSales
Meet weekly and monthly sales goalsProactively generate appointments to increase salesAssist in planning and executing appointments as needed to drive sales and meet center goalsPhone
Follow company phone procedures at all times, including daily role-play to maintain skillsListen to recorded calls on a regular basis; identify areas for improvementPoint-of-Sale
Maintain detailed knowledge of point-of-sale system. Be able to build a repair ticket quickly and efficientlyOrder parts from approved vendors in a timely manner; track arrival and verify with technician immediatelyto ensure parts are correct
Verify full documentation on every ticket - inspection sheet, estimates, work orders, final invoice, batterytest form, etc.
Accurately enter pricing and cost of goods into point-of-sale system on every ticketHiring
Keep center fully staffed by hiring technicians and other center staff members as neededScreen candidates thoroughly and ensure that all team members meet center standardsProactively recruit and maintain a pipeline of potential techniciansMaintain accurate and complete personnel records at all timesBack Office / Financials
Maintain accurate daily records of all customer transactions & daily center businessTrack cores, returns, warranty claims on a daily basis to ensure accuracyManage gross marginsCenter Upkeep
Proactively work to maintain clean, comfortable and professional store image at all timesAssist as needed in any regular store maintenanceHandle cores, returns, inventory deliveries and other center upkeep tasks as requestedPerform closing duties as needed (close day in point-of-sale system, bank deposits, cash audits, etc.)Teamwork / Culture
Be a team player. Help other people meet their goalsTrain & teach new team members as neededContribute to a positive, productive team environmentMaintain a positive, productive culture among all center team membersEncourage teamwork, positivity, and accountability among all team membersQualifications / Skills
5 years of experience as sales / customer service leader. Ability to think creatively when dealing withcustomers
Experience working with point-of-sale software or complex Windows softwareExcellent people and phone skillsProactive self-starterAbility to multi-taskInterest in automotive industryStrong communication skills; a track record of leadership; and the ability to interpret profit and loss statements are necessary for successKnowledge of the automotive industry and trendsWhy Meineke?
Meineke values personal and professional growth.Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.Compensation : $45,000.00 - $80,000.00 per year
As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented individuals to join our team. In over 700 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road.
A career with Meineke means putting your knowledge and hard-earned skills to work in a locally-owned shop. Whether you're looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for real-world experience in your local area.
Salary : $45,000 - $80,000
