What are the responsibilities and job description for the Client Relations Specialist position at Melinda Maria?
Melinda Maria is looking to add two Client Relations Specialists to our team!
Working hours :
Position 1 : Tuesday-Saturday 9AM-5 : 30PM
Position 2 : Wednesday-Sunday 9AM-5 : 30PM
Start date : Week of Jan 20th
Job Description
Melinda Maria is a fast growing fashion jewelry company based in Los Angeles. We are looking for personable, responsible, and customer-obsessed individuals to join our Customer Service team. The role will work part of time in our retail store at our HQ and part of the time with our customer service team with the goal of building up list of repeat customers through amazing customer service and proactive outreach. We offer a casual but professional work environment and are looking for great interpersonal skills over experience (although great customer service expertise is a plus too!)
Key Responsibilities
Maintaining a positive, professional, empathetic, fun and friendly attitude with customers at all times
Work in our retail store (located in our office) when the store is open during public hours as well as private appointments clients will make.
Communicating with Melinda Maria retail store customers and returning ecommerce customers via e-mail, phone, and live chat, during business hours regarding product inquiries, returns, order status, etc.
Work with our Head of Sales on proactive strategies to engage with customers to keep the Melinda Maria brand top of mind when it comes to purchasing their next piece of jewelry.
Knowing Melinda Maria products inside and out
Issuing / editing orders, processing returns, etc. per customer needs
Returning customer inquiries within one business day
Keeping a record of customer interactions, transactions, comments and complaints and relaying to the Customer Service Lead and Head of Sales on a weekly basis
Requirements
High School Diploma, GED, or equivalent
Can reliably commute to our Los Angeles HQ (located in West Hollywood)
2 years experience in a customer service role involving direct and ongoing customer support, interaction and problem solving preferred
Strong verbal and written communication skills
Ability to professionally and efficiently communicate with customers by telephone, email, and chat
Proficiency in Shopify and Gorgias is a plus
Friendly yet professional demeanor
Team player