What are the responsibilities and job description for the Incident Management Analyst position at Melio?
Job Description
Job Description
Incident Management Analyst
Location : Hybrid in NYC (3 day in-office requirement)
Qualifications :
- 1 years of operations experience; payments experience encouraged
- Strong organizational and communication skills, ability to handle high-pressure conversations
- Ability to work cross-functionally across multiple teams, assertive, you will be taking the lead here
- Excellent time management skills
- Enthusiastic about getting into detail, documenting findings, and resolving complex issues
- Basic SQL knowledge preferred (not a must have, but strongly preferred)
Bonus points :
A day in the life and how you'll make an impact :
About the team :
Melio is a payments company, so who better than the Payment Operations team to perform critical manual escalations of money movement to ensure we collect and deliver those payments; and to be constantly changing with our platform uplift. Payment Operations solves problems. We are a team of payment services and recovery services experts that understand how our banking system works and help users and engineering when they have complex payment issues. This team focuses on continuous improvement of manual processes to move money in production, project work, automations, recovery of funds within the banking system, tooling and data insights to optimize our impact. POps is a lean, mean, development machine.
About Melio USA :
Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fastest-growing B2B payment platform in the US, Melio is working hard to find new and better ways to help small businesses succeed in the ways that work best for them.
Melio's diversity, equity and inclusion efforts have always been a top priority within our team. We are an Equal Opportunity Employer, and all of our employees encompass different strengths, experiences and backgrounds. DEI within Melio prioritizes race, gender, age, disability status, veteran status, sexual orientation, religion and many other parts that make up one's identity. Having a diverse team across all offices is key to our success, and inclusion is each #TeaMelio member's responsibility. Melio accepts job applications on an ongoing basis until the position is filled. If you are interested in applying for this job opportunity, please do so directly on our careers page (or if you're here already, scroll down and apply now!). This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Salary : $75,000 - $90,000
