Collections Specialist

Job Title: Collections Specialist

Location: Virginia Beach, VA

Company: Melone Hatley, PC - Family Law Firm

Company OverviewMelone Hatley is a family law firm committed to excellence, with law offices in with a presence in Virginia, Florida, South Carolina, Tennessee, and Texas. Recognized as one of the fastest-growing 500 law firms in the U.S. and rated by Super Lawyers, we pride ourselves on being a top employer in the region. Our mission is to be the leading family and estate planning law firm, dedicated to helping individuals protect their families, finances, and futures. We uphold core values of transparency, honesty, and open communication, ensuring every client receives personalized attention throughout their journey with us.

Position OverviewWe are seeking a detail-oriented and motivated Collections Specialist to join our esteemed law firm. The successful candidate will support the Billing Manager in handling all aspects of client collections. This role requires excellent organizational skills, attention to detail, and the ability to manage multiple tasks efficiently. As a Collections Specialist, you will play a critical role in ensuring accurate and timely client payments, contributing to the financial health and client satisfaction of our firm.

Key Responsibilities:

• Monitor Accounts Receivable to identify overdue bill payments and contact clients to discuss the outstanding balance.
• Work with clients to establish acceptable payment plans.
• Collaborate with attorneys and staff to resolve billing discrepancies and issues promptly.
• Track all contacts, payments, and resolutions related to outstanding balances, ensuring accurate records for future reference.
• Adhere to relevant state and federal laws governing collection practices.
• Identify areas for improvement in the collection process and recommend ways to enhance efficiency and reduce outstanding balances.
• Maintain a professional and respectful demeanor, even when dealing with difficult situations.
• Ensure confidentiality and security of all financial and client information.

Qualifications:

• Minimum of 2 years of experience in a collections or finance-related role, preferably in a law firm or professional services environment.
• Proficiency in billing software and Microsoft Office Suite, particularly Excel.
• Strong numerical aptitude and attention to detail.
• Excellent organizational and time management skills.
• Ability to communicate effectively, both verbally and in writing.
• Strong problem-solving skills and the ability to handle sensitive and confidential information.
• Ability to work independently and collaboratively in a team-oriented environment.
• Familiarity with legal billing software (e.g., Clio, Bill4Time, or similar) is a plus.

Benefits:

• 401(k) Matching
• Health Insurance
• Dental, Health, Life, and Vision Insurance
• Paid Time Off and Holiday Pay

Work Environment:

• Full-time position with standard office hours; occasional overtime may be required during peak billing periods.
• Office-based role with potential for remote work flexibility as determined by firm policy.

Join Our Team!

If you are an organized and motivated individual who thrives in a fast-paced environment and is eager to contribute to a team dedicated to family law, we would love to meet you. Join us at Melone Hatley, PC where you can grow your career and make a meaningful impact!

Melone Hatley, PC is an equal opportunity employer.