What are the responsibilities and job description for the IT Deskside Support Technician position at Melwood?
Responsibilities
*Re-image workstations and getting them configured for end-users based on Enabled Intelligence documentation
*Setup employee computer workspaces to include setting up monitor, docking station, keyboard, mice, and PC. Ensure that power strip is setup and all connections are made
*Prior to each bootcamp, unpack and setup training laptops, keyboards, mice, and monitors for students
*After each bootcamp, box and store laptops, keyboards, mice, and monitors
*Provide deskside support for staff on IT issues such as hardware troubleshooting, orhelp with Enterprise software
*Perform monthly inventory of all IT equipment
*Escalate IT issues to Enabled Intelligence IT managed service provider
Required Skills
*Basic hardware troubleshooting for laptop, mice, keyboards, and monitors including configuration and setup
*Must be able to follow procedures to image and configure workstations
*Must have basic understanding of how to troubleshoot issues with Windows 10 andWindows 11
*Must be able to lift boxes containing monitors and laptops
*Must be able to verbally communicate with Enabled employees and interns whoneed IT support
*Must be fluent in using Microsoft Outlook and Slack
*Must be able to troubleshoot setup issues for Microsoft Outlook and Word
*Knowledge of Python programming not required, but desired
Required Experience
*While no prior experience is required, training on IT support is required
