What are the responsibilities and job description for the IT Deskside Support Technician position at Melwood?
Responsibilities
- Re-image workstations and getting them configured for end-users based on Enabled Intelligence documentation
- Setup employee computer workspaces to include setting up monitor, docking station, keyboard, mice, and PC. Ensure that power strip is setup and all connections are made
- Prior to each bootcamp, unpack and setup training laptops, keyboards, mice, and monitors for students
- After each bootcamp, box and store laptops, keyboards, mice, and monitors
- Provide deskside support for staff on IT issues such as hardware troubleshooting, orhelp with Enterprise software
- Perform monthly inventory of all IT equipment
- Escalate IT issues to Enabled Intelligence IT managed service provider
- Basic hardware troubleshooting for laptop, mice, keyboards, and monitors including configuration and setup
- Must be able to follow procedures to image and configure workstations
- Must have basic understanding of how to troubleshoot issues with Windows 10 andWindows 11
- Must be able to lift boxes containing monitors and laptops
- Must be able to verbally communicate with Enabled employees and interns whoneed IT support
- Must be fluent in using Microsoft Outlook and Slack
- Must be able to troubleshoot setup issues for Microsoft Outlook and Word
- Knowledge of Python programming not required, but desired
- While no prior experience is required, training on IT support is required
