What are the responsibilities and job description for the Specialized Loan & Claims Specialist position at Member First Mortgage LLC (NMLS ID# 149532)?
Description
Member First Mortgage is seeking a Specialized Loan & Claims Specialist to join our growing Default team in Grand Rapids, MI. This is an excellent opportunity to join our award-winning team which has been recognized as Best and Brightest companies to work for in the nation! This role interacts with various departments to process modifications, deferments, repayment plans on specialized loan delinquent accounts, as well as ensures adequate processing of insurance claim submissions.
Founded on the credit union philosophy of 'People Helping People', we have become the trusted full-service mortgage provider to over 200 credit unions across the U.S. This philosophy, along with our core values of honesty and integrity, make careers with Member First Mortgage dynamic and rewarding through our friendly and family-oriented culture that is dedicated to the growth and success of our employees.
Benefits We Offer:
Responsibilities:
Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree).
Work Environment: Hybrid Role in Grand Rapids, MI: While performing the duties of this job, the employee regularly works in an office and remote office setting.
Other Skills:
If you are looking for a company that is dedicated to your success and is ethically motivated to provide exceptional member service, we encourage you to apply!
Member First Mortgage is seeking a Specialized Loan & Claims Specialist to join our growing Default team in Grand Rapids, MI. This is an excellent opportunity to join our award-winning team which has been recognized as Best and Brightest companies to work for in the nation! This role interacts with various departments to process modifications, deferments, repayment plans on specialized loan delinquent accounts, as well as ensures adequate processing of insurance claim submissions.
Founded on the credit union philosophy of 'People Helping People', we have become the trusted full-service mortgage provider to over 200 credit unions across the U.S. This philosophy, along with our core values of honesty and integrity, make careers with Member First Mortgage dynamic and rewarding through our friendly and family-oriented culture that is dedicated to the growth and success of our employees.
Benefits We Offer:
- Generous and competitive healthcare packages
- Employer paid short-term and long-term disability
- Employer paid Life Insurance
- 100% Employer paid Vision
- 401K Plan with match
- 20 days PTO - no waiting periods!
- Fun, laid back, and collaborative team environment.
Responsibilities:
- Monitors and maintains pipeline for specialized loan files, such as ARMS, balloons, matured, and deferred balance loans. Sends notification to members regarding payment changes and contacts members regarding expiring maturity dates. Works with members to resolve special loan escalations.
- Prepares files for mortgage insurance claim submissions and provides appropriate documentation for audit purposes. Follows up on mortgage insurance claims, additional information requests, and post-foreclosure results. Prepares loss mitigation claims for filling through FHA Connection. Submits supporting documents to Government-Sponsored Enterprises (GSE's) for filing of claims.
- Processes reaffirmation requests for investor Credit Unions and GSE loans. Reviews all necessary documents and sends Modification Request Summary for our Credit Union investor. Prepares modification requests and sends to members. Uploads Borrower’s financials to GSE Loss Mitigation system for approval of loan modification. Discusses Loss Mitigation options with borrowers.
- Assists with default conversion files during a loan conversion. Meets with credit unions to discuss files during conversion process. Responsible for researching and ensuring default related docs are transferred correctly.
- Reviews and processes requests regarding state assistance programs. Ensures government agencies receive timely responses regarding assistance programs. Acts as a backup for other areas of the loss mitigation department, when needed.
Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree).
Work Environment: Hybrid Role in Grand Rapids, MI: While performing the duties of this job, the employee regularly works in an office and remote office setting.
Other Skills:
- Quick learner and detailed knowledge of departmental policies, practices and procedures.
- Strong numeric aptitude, problem solving and analytical skills.
- Detail oriented and organized.
- Ability to meet goals and deadlines in a fast-paced environment. Strong time management skills and ability to handle multiple projects simultaneously.
- Strong level of computer skills and the ability to function in a windows environment utilizing Outlook, Word, and Excel.
- Professionalism and ability to maintain confidentiality. Solid decision-making skills
If you are looking for a company that is dedicated to your success and is ethically motivated to provide exceptional member service, we encourage you to apply!
