Processing Manager

Description

Member First Mortgage is seeking a Processing Manager to join our growing team.  This is an excellent opportunity to join our award-winning team which has been recognized as Best and Brightest companies to work for in the nation!  In this role you will be responsible for the direct oversight of the day-to-day operations of the Processing Department, coordinating and monitoring all Processing functions.

Founded on the credit union philosophy of 'People Helping People', we have become the trusted full-service mortgage provider to over 200 credit unions across the U.S.  This philosophy, along with our core values of honesty and integrity, make careers with Member First Mortgage dynamic and rewarding through our friendly and family-oriented culture that is dedicated to the growth and success of our employees. 

Benefits We Offer:

• Generous and competitive healthcare packages
• Employer paid short-term and long-term disability
• Employer paid Life Insurance
• 100% Employer paid Vision
• 401K Plan with match
• 25 days PTO - no waiting periods!
• Fun, laid back, and collaborative team environment. 

Qualifications

Responsibilities:

• Leads, trains, and supervises all Processing Department employees.  Assists with interviewing and hiring of new employees.  Develops subordinate skills and encourages growth; performs appraisals and conducts disciplinary action. Prepares monthly incentive pay reports.
• Reviews files to maintain over 60% rating on files to be clear to close within 21 days. Determines and monitors loans to close in order to reach monthly goals.
• Coordinates with the VP of Operations to support credit union mortgage consultants; works with other departments to obtain efficiencies and cohesiveness. Assists with establishing and implementing short-range and long-range departmental goals, as well as policies and operating procedures; set objectives and standards.
• Organizes, manages, and directs daily pipeline activity; monitors and ensures third party orders are completed in a timely manner.
• Fosters quality focus and improves processes and service levels.  Ensures highest level of credit union and/or member service.  Fields and resolves credit union and/or member questions and complaints in a timely manner.
• Keeps up to date on related laws and regulation changes; communicates to necessary parties. Adheres to all State and Federal regulations.

Experience:  Two to three years of Mortgage Loan Processing or related position experience.  One to two years in Management role.

Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree).

Other Skills:

• Strong working knowledge of federal lending regulations, including: FHA, VA, FNMA, and FHLMC guidelines. 
• Understanding of the foundation of underwriting guidelines.
• Experience and knowledge in the mortgage industry.
• Understanding of conventional and government mortgage products.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Solid time management skills to organize, prioritize, and complete multiple projects within a tight timeframe.
• Strong leadership and problem-solving skills.  Ability to motivate and inspire.  Strong business acumen.
• Proficient in Microsoft Excel, Outlook and general PC applications.

Physical Requirements: While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee must occasionally life and/or move up to 10 pounds. The employee is frequently required to spend extended hours in front of a computer screen, to use hand to finger, to speak in and listen carefully on the telephone. 

Work Environment: While performing the duties of this job, the employee regularly works in a remote and/or in office setting. 

If you are looking for a company that is dedicated to your success and is ethically motivated to provide exceptional member service, we encourage you to apply!