What are the responsibilities and job description for the Help Desk Technician position at Member One Federal Credit Union?
Member One' s mission is to help our members, employees, and communities flourish. Our vision is to be our members' favorite solution however they wish to bank with us. We create and enhance member relationships by providing a knowledgeable team that offers exceptional services.
We are looking for a Help Desk Technician to serve members in our Admin/Headquarters. We work in a collaborative work environment where we are motivated to redefine what the "member experience" looks like at all levels of the organization. This role will support external member experience by providing in-person financial knowledge and services to members of Member One FCU.
Benefits for you:
- Paid Time Off plan, 8 hours of paid volunteer time, YOUnity Day (paid time off to celebrate a holiday that may not fall within the federal holidays)
- Twelve weeks paid maternity leave and paid parental leave
- Up to 12 paid holidays
- 401(k) with 100 percent employer match up to the first six percent
- Tuition reimbursement
- Medical, dental, and vision insurances.
- Company-paid life insurance and short-term/long-term disability plans
JOB SUMMARY: The primary role of the Help Desk Technician is to support the 24-hour operations of the Information Technology Department. This includes, but is not limited to, supporting I.T. Help Desk tasks, voice/phone support, maintenance, providing feedback on efficiencies and/or deficiencies within the organization, and performing end user training. This position is also required to provide backup support to other members of the Information Technology team when needed
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JOB ACCOUNTABILITY/ESSENTIAL FUNCTIONS:
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provide superior service and support to members and internal staff by resolving and/or routing I.T. Help Desk tickets.
- Provide hardware, software and application support for systems and devices.
- Support special projects within the Information Technology Department and other departments that require technology insight/support.
- Travel to support other credit union locations when needed.
- Knowledge and understanding of credit union policies.
- Ensure that the confidentiality of all information and transactions regarding the credit union, its members and employees are held to the highest level of business ethics.
- Comply with all federal regulations, credit union policies and procedures, including Bank Secrecy and the USA PATRIOT Act
- Comply with all fair lending laws and the prohibitions enumerated in the credit union’s lending policy
- Overtly support the team environment in the workplace as well as credit union management and the Board of Director.
REQUIRED EDUCATION/EXPERIENCE:
Associates degree and/or certification in I.T. related field preferred.
Three years of related experience.
Must maintain valid driver’s license.
Must possess the following: a general understanding of LAN WAN environments and a thorough knowledge of PC operating systems with an understanding of standard trouble shooting practices for applications.
Possess a general understanding of a virtual environment and knowledge of Windows active directories.
Excellent problem solving, communication and written skills.
Must possess the ability to interpret technical material and able to present ideas and procedures clearly to others
Member One Federal Credit Union (MOFCU) is committed to the full inclusion of all qualified individuals. As part of this commitment, MOFCU will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact a member of our People Operations Team at 540-982-8811 or pops@memberonefcu.com.
Member One is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. M/F/Disability/Covered Veteran.
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Salary : $41,800 - $53,000
