What are the responsibilities and job description for the Manager, Population Health & Wellness position at Memorial Hermann Health System?
At Memorial Hermann, we're about creating exceptional experiences for both our patients and our employees. Our goal is to provide opportunities for our diverse employee population that develop and grow careers in a team-oriented environment focused on patient care.
Every employee, at every level, begins their journey at Memorial Hermann learning about the history of the organization and its established culture built on trust and integrity. Our employees drive this culture, and we want you to be a part of it.
Job Summary
The Manager for Memorial Hermann Wellness Operations is primarily responsible designing, managing, and deploying health and wellness services and needs across all lines of the health system and business. He/She is accountable for coordination and delivery and evaluation of wellness and health promotion programs, campaigns, and other targeted member outreach to promote healthier lifestyles and better health outcomes. Holistic Health and Wellness outreach may include but is not limited to, employee/member communication about gaps in healthcare needs and preventive health opportunities, member and provider education, evaluation of Social Determinants of Health, communicating with focused to promote healthier lifestyles and better health outcomes, communication campaigns, physician wellness knowledge and experience, and medical management referrals.
He/she is responsible for executing effective program offerings and evaluating success on a regular basis. Responsible for regular reporting, data analysis and evaluation of targeted member outreach efforts. Experience managing behavioral health specialists and counseling/therapy services a plus.
Job Description
Minimum Qualifications
Education: Bachelors degree required; Masters degree preferred
License/ Certifications: (None)
Experience / Knowledge / Skills:
Principal Accountabilities
Every employee, at every level, begins their journey at Memorial Hermann learning about the history of the organization and its established culture built on trust and integrity. Our employees drive this culture, and we want you to be a part of it.
Job Summary
The Manager for Memorial Hermann Wellness Operations is primarily responsible designing, managing, and deploying health and wellness services and needs across all lines of the health system and business. He/She is accountable for coordination and delivery and evaluation of wellness and health promotion programs, campaigns, and other targeted member outreach to promote healthier lifestyles and better health outcomes. Holistic Health and Wellness outreach may include but is not limited to, employee/member communication about gaps in healthcare needs and preventive health opportunities, member and provider education, evaluation of Social Determinants of Health, communicating with focused to promote healthier lifestyles and better health outcomes, communication campaigns, physician wellness knowledge and experience, and medical management referrals.
He/she is responsible for executing effective program offerings and evaluating success on a regular basis. Responsible for regular reporting, data analysis and evaluation of targeted member outreach efforts. Experience managing behavioral health specialists and counseling/therapy services a plus.
Job Description
Minimum Qualifications
Education: Bachelors degree required; Masters degree preferred
License/ Certifications: (None)
Experience / Knowledge / Skills:
- Five (5) years minimum experience in a customer service environment with specialization in education, population health management programs, quality assurance monitoring, and/or training
- Understanding of health care data and value-based contracts
- Proven experience in developing, implementing, monitoring and measuring population health management programs
- Strong research, problem-solving, and analytical skills
- Ability to effectively utilize and leverage technology systems and understand data analytics
- Ability to effectively collaborate with multidisciplinary stakeholders
- Skilled in critical thinking & results-oriented process improvement
- Excellent coordination skills, including multitasking and setting priorities on work assignments
- Excellent computer experience in a windows-based environment and knowledge of Microsoft applications
- Excel skills required
- Demonstrated program or project management
- Experience in working in a team environment that promotes coaching and training and positive feedback to improve individual performance and customer satisfaction required
- High degree of flexibility, initiative, attention to detail, and commitment
- Excellent oral and written communication skills
- Able to communicate with all levels of diverse professionals, leaders, and clinical professional
- Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of "we advance health" through innovation, accountability, empowerment, collaboration, compassion and results while ensuring one Memorial Hermann.
Principal Accountabilities
- Analyzes employers overall health risk factors and provides detailed reports, designed to determine educational opportunities and environmental changes.
- Develops, manages, and implements business plans to determine the needs of the client and generate new business.
- Establishes relationships to determine business needs.
- Develops and implements initiatives based on assessment to meet the needs of the community.
- Advises employers on establishing a healthy workforce and reduction of healthcare costs by identifying, improving and reducing health risks.
- Develops and maintains positive public relations between internal and external customers and vendors and serves as a resource to members, employees, employers, and the community.
- Collaborates with technical and analytical resources to deliver complex solutions to real-world, ad-hoc data analysis and custom reports.
- Designs and modifies existing dashboards and reports and other content as appropriate, and work collaboratively with colleagues on configurations and modifications that would optimize the client experience.
- Provide guidance to the client's management team in development of best practices documentation and content modification/creation of report and dashboard templates Work with the product innovation staff to design, test and implement new reports and wellness portal customizations and functionality.
- Communicate product and services updates to clients and coordinate training as appropriate.
- Manage and execute developed plan and timeline for key deliverables.
- Manages and oversees Comprehensive Health and Wellness services, including but not limited to: seasonal vaccinations, biometric screening, wellness portal, client incentive programs, and health coaching and disease management.
- Organizes, staffs and deploys onsite screenings, events, etc. based on the employers needs that are scalable to each client managing multiple events and multiple groups of contractors may be utilized at any given time and on the same day. A recruit, hires, supervises schedules, educates and evaluates staff as appropriate. Maintain a clear definition of client's responsibilities and the organization's responsibilities with each engagement.
- Develop, train and manage a team of contractors, supplemental, and event staff to deploy multiple off-campus/onsite events meeting satisfaction expectations of clients.
- Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
- Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
- Other duties as assigned.
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