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Breast Imaging Care Navigator - Radiology - Days - FT - Biloxi Location

Memorial Hospital at Gulfport
Gulfport, MS Full Time
POSTED ON 2/21/2025
AVAILABLE BEFORE 4/19/2025
Under the supervision of the Women’s Imaging coordinator, the Breast Imaging Care Navigator performs specific tasks supporting the delivery of patient care in the Women’s Imaging Center.
Job Specifications:
  • Assist in the maintenance of the tracking, monitoring, goals and objectives for the Mammography Quality Control, Quality Assurance Program, medical tracking, and auditing as set forth per the FDA, MQSA (Mammography Quality Standards Act), ACR (American College of Radiology) and all associated regulatory standards
    • Monthly, generates annual reminder letters for patients whose annual mammograms are due within one month
    • Ensures the annual mammograms are at least 366 days apart
    • Maintain the process for management of patient communications and notifications as per the FDA requirements
    • Complete all data input information as needed for accurate MQSA requirements
    • Batch reminder and result letters that print daily and take to mail room to send out
  • Maintains a continuous workflow and documentation on all abnormal breast imaging exams i.e., BIRADS 3, 4, 5, 0 as required
    • Verify each patient’s results and reminder letters print daily
    • Verify results have the correct Birads, if corrections are needed, message the radiologist to make corrections. Follow up to verify corrections are completed
    • Patients with result letters having Birad 4 or 5 must be noted in the Suspicious Logbook and the Provider notified via phone or message sent in Cerner. The Birads results will be followed up and tracked to make sure biopsies are done
  • Provides a continuous process for patient outside image coordination
    • Obtain the status of previous images. If prior mammograms were done outside of our system, images must be tracked down and appropriate releases sent
    • Proficiency in PACS system to process outside images for the radiologist to do the required comparisons
    • Must be proficient in all 3 ways of uploading outside CD’s PACS, Nuance and Vertex. Mammograms must be oriented correctly in PACS for comparison
    • Ensures all outside images are obtained within 30 days or move the present study TO BE READ status
  • Participates in Patient Access Responsibilities
    • Interviews patients for daily exams, have patient sign needed documents, take payments as need for exam
    • Register patients and verify insurance for upcoming appointment. Check to make sure orders are correct. Call or message in Cerner to get orders corrected and follow up on them
    • Performs daily cash report accurately
    • Schedule / reschedule patients as needed
  • Participates as a member of the team to achieve business goals, quality outcomes and customer satisfaction
    • Greets visitors and patients, ascertains nature of their business in a courteous, respectful manner
    • Serves as a role model by demonstrating positive team-based behaviors
    • Understands and ensures compliance of HIPPA and Privacy Law standards
    • Demonstrates System Values in performance and behavior
  • Performs other related duties as assigned or requested
    • Contributes to the daily operations of the department by performing other roles as needed
Required Qualifications:
Education: High School or GED
Experience: One (1) year experience working in a customer service role. Computer skill proficiency is necessary to perform in this role
Preferred Qualifications:
Education: Associate's Degree
Experience: One (1) year experience in radiology or medical office. General knowledge of medical terminology

Customer Service Agreement

I have read the Customer Service Agreement for providing excellent customer service and representing Memorial.

About Memorial


Memorial Health System has been dedicated to healing, inspiring, and transforming the health of our community since 1946. With multiple hospital facilities, outpatient surgery locations and diagnostic centers, more than 100 Physician Clinics, and post-acute services including skilled nursing, you can find your fit at Memorial.

When you join our team, you join more than 5,000 individuals committed to exceptional care. We offer several of the region’s most comprehensive clinical programs and medical specialties unique to the Coast, including a Level III Neonatal ICU, state-designated Level II Trauma Center, Hyperbaric Oxygen Therapy, and Mississippi’s first nationally-certified Primary Stroke Center.

At Memorial, you are valued. We know that our increasingly diverse communities need healthcare professionals that reflect their different cultural backgrounds, perspectives, and values. We acknowledge the uniqueness of all individuals, their commonalities as well as differences, all of which have shaped their lives in meaningful ways.

The development of our team members is integral to the patient care we provide. Grow your skills, and grow with Memorial.

Memorial Health System is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

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