CARE COORDINATOR

ESSENTIAL FUNCTIONS AND BASIC DUTIES:
Supervisory-Specific Performance Expectations, Duties, and Responsibilities:
o N/A
Position-Specific Performance Expectations, Duties, and Responsibilities:
o Assesses, plans and implements care strategies that are individualized to the patient.
o Obtains consent to contact appropriate organizations and to participate in programs/services, as well as to
share information with the patient’s care team.
o Identifies and initiates referrals for social service and health care programs, including financial, psychosocial,
community and state supported services.
o Facilitates access to social and community services (ex. food assistance, transportation, housing/utilities, etc.),
behavioral health (ex. substance use disorder treatment and recovery), and health care services.
o Assists with applying for public benefits (ex. SNAP, TEFAP, TANF, WIC, etc.).
o Manages patient care plans throughout the continuum of care, as a single point of contact for the patient.
o Communicates the required social need and health-related information with appropriate stakeholders to
ensure high-level coordinated care and ensure services are provided expeditiously to patients.
o Maintains documentation of encounters with patients/clients and completes documentation
requirements according to department standards.
o Advocates for patients and families as needed to ensure patient needs and choices are fully represented
and supported by the care team.
o Builds supportive, collaborative relationships with patients, helping to empower, educate and assist them with needs.
o Serves as a community liaison and advocate by coordinating linkages and referrals to improve social, environmental,
and health conditions.
o Identifies and maintains a network of community resources and ancillary services (MRH-based and
external); participate in patient education and refer patients to appropriate resources.
o Some in-field visiting to patient/client homes or in the community.
o Participates in the development of standardized processes and procedures that create and support.
o Perform other duties as assigned. Occasional weekend work to support special events.
Revised 03/27/2024
Organization-Specific Performance Expectations, Duties, and Responsibilities:
o Demonstrates 100% commitment to performance in accordance with the CHOICE values of MRH and representing
the organization in a positive and professional manner.
o Establishes and maintains effective verbal and written communication and good working relationships with all
patients, staff, and vendors.

Organization-Specific Performance Expectations, Duties, and Responsibilities:
o Demonstrates 100% commitment to performance in accordance with the CHOICE values of MRH and representing
the organization in a positive and professional manner.
o Establishes and maintains effective verbal and written communication and good working relationships with all
patients, staff, and vendors.
o Adheres to MRH attire/dress code per policies and procedures.
o Utilizes initiative; strives to maintain a steady level of productivity; self-motivated; and manages activity and time.
o Completes annual education, training, in-service, and licensure/certification requirements; and attends departmental
and organizational staff meetings or reads meeting minutes.
o Maintains patient confidentiality at all times.
o Reports to work on time as scheduled; completes work within designated timeframes.
o Actively participates in departmental and organizational performance improvement and continuous quality
improvement activities.
o Strives to uphold regulatory requirements to ensure continual compliance with departmental, hospital, state, and
federal regulations and policies.
o Follows policies and procedures for infection control, safety, and risk management to ensure a safe environment for
patients, the public, and staff.
QUALIFICATIONS:
Minimum Requirements:
o Must be at least 16 years of age (21 for driving positions with a valid driver’s license).
o Must be able to legally work in the United States.
o Must be able to pass a background check.
o Must be able to pass a drug screen and breath alcohol test (if applicable).
o Must complete employee health meeting.

Required Education/Licensure/Certification:
o Bachelor’s degree or higher, preferably in nursing, social work, public health, or other healthcare- or
social services-related field, preferred but not required, OR
o Unencumbered Registered Nurse (RN), Licensed Practical Nurse (LPN), or Medical Assistant
(MA) license/certification in the State of Colorado, preferred but not required, OR
o Patient Navigation Certificate of Completion, through the Patient Navigator Training Collaborative
or Equivalent, at time of hire or within 6 months of hire.
Experience:
o Minimum 2 years’ experience in a health care, social service, or other relevant setting providing social
needs and/or other resource facilitation assistance, preferred.
Skills/Abilities:
o Apply National Patient Safety goals to care and documentation.
o Work within a Healthcare Electronic Medical Record to chart and review patient data, and run reports.
o Communicate effectively, both in writing and verbally.
o Establish and maintain effective working relationships with employees at all levels throughout the institution.
o Interpret, adapt, and apply guidelines and protocols.
o Identify and resolve problems in a proactive, collaborative manner.
o Commitment and leadership in regard to advancing diversity and inclusion.
o Initiative and self-motivation; strive to maintain steady level of productivity and good time management.
o Strong analytical and critical thinking skills; attention to detail and accuracy.
o Outstanding customer service skills.
Revised 03/27/2024
o Experience using MS Word, Excel, and Outlook.

Position Classification:  Non-exempt

Compensation Range: $27.03 to $40.55

Benefits:  Medical, Dental, Life, Retirement, Paid Time Off

Salary : $27 - $41