Dermatology Scheduling Coordinator - PT

Essential Functions and Basic Duties

Position Specific Performance Expectations: 

• Is up to date in month to month billing.
• Timely maintenance and oversight of fax log.
• Begins referral process at first notice of any new orders and has a good understanding of referral process.
• Is logged into phones and makes sure patients are scheduled accurately and efficiently.
• Greets patients on the phone in a friendly and courteous manner
• Communicates effectively with Patient Registration Manager, Dermatology Front Desk, Dermatology Providers, and Dermatology Clinic Manager.
• Maintains the billing process up to date and ensures it is done correctly and effectively.
• Reviews and corrects provider schedules on a daily basis to ensure maximum productivity and minimize overlap and patient/provider dissatisfaction.
• Review and process patient information is correct and up to date in all applicable EMRs.
• Assists patient access manager in all needed aspects of patient access.
• Identifies issues that require additional investigation and evaluation, validates discrepancies and ensures appropriate follow up.
• Assist in organizing and maintaining dermatology schedule.
• Resolves problems were appropriate and escalating where necessary.
• Assists manager to ensure all patient access workflows, policies and procedures are being followed
• Act as a liaison between patient, families, physicians and care team.
• Participates in interdepartmental process improvements and process evaluation efforts.
• Establishes and maintains a professional relationship with all staff in order to resolve problems, working as a team.
• Functions in a high volume, multiple-task environment while producing quality work.
• Prioritizes workload and completes assignments within allotted time.
• Able to work independently and problem solve.

• Must meet established productivity and quality guidelines.
• Attends all applicable workshops.
• Responsible to monitor directed indicators.
• Educate patients for financial assistance and collect copays as needed
• Meets with patient access manager as needed
• Will maintain professionalism, communication, customer service and leadership
• Performs other duties as assigned

Organization Wide Performance Expectations:

• Demonstrates commitment to performing according to the CHOICE values of MRH and represents the organization in a positive and professional manner.
• Maintains patient and physician confidentiality at all times.
• Upholds regulatory requirements to ensure continual compliance with departmental, hospital, state and federal regulations and policies.
• Follows all policies and procedures to ensure a safe environment for patients, public and staff.
• Completes annual education, training, in-service, and licensure/certification requirements; attends departmental and organizational staff meetings or reads meeting minutes.
• Reports to work on time and as scheduled; completes work within designated timeframes.
• Establishes and maintains effective verbal and written communication and good working relationships with all patients, staff and vendors.
• Utilizes initiative; strives to maintain steady level of productivity; self-motivated; manages activity and time.
• Actively participates in departmental and facility performance improvement and continuous quality initiatives.

Qualifications

Minimum Requirements:

• Must be at least 18 years of age
• Must be able to legally work in the United States
• Must be able to pass a background check
• Must be able to pass a drug screen and breath alcohol test
• Must complete employee health meeting

Education/Licensure/Certification:

•  Associate’s/Bachelor’s degree or other related discipline is preferred; or equivalent combination of education and experience that is required for the specific job level.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis, preferred.

Preferred Experience:

• 1 year experience directly related hospital medical staff or managed care credentialing preferred.

Position Classification:  Non-exempt

Compensation Range:  $19.16 to $26.82

Benefits:  Medical, Dental, Life, Retirement, Paid Time Off

Salary : $19 - $27