PATIENT ACCESS - FRONT DESK

Essential Functions and Basic Duties
Position Specific Performance Expectations:
o Greeting patients in person and on the phone in a friendly and courteous manner.
o Obtain and verify patient information
o Answer and direct incoming calls.
o Accurately admits/registers patients for all services performed at MRH.
o Time of service collections of co-pays and such as needed.
o Process all returned mail.
o Act as a liaison between patient, families, physicians and care team.
o Participates in interdepartmental process improvements and process evaluation efforts.
o Acts as an internal consultant and educator to hospital staff in area of expertise.
o Strive to ensure continual compliance with Patient Access Department policies and procedures.
o Can identify and access system to report abuse to employees and/or patients.
o Establishes a good rapport and working relationship with other departments.
o Coordinates insurance, preauthorization, benefits verification and pre-registration activities.
o Prioritizes workload and completes assignments within allotted time. Works as a team with co-workers.
o Assists in orientation of new employees.
o Proficient in the duties in both outpatient and Emergency Departments.
o Cross trains in other departments as needed.
o Educate patients for financial assistance.
o Completion of miscellaneous reports.
o Performs other duties as assigned.

Organization Wide Performance Expectations:
o Demonstrates commitment to performing according to the CHOICE values of MRH and representing the
organization in a positive and professional manner.
o Maintains patient confidentiality at all times.
o Upholds regulatory requirements to ensure continual compliance with departmental, hospital, state and
federal regulations and policies.
o Follows all policies and procedures to ensure a safe environment for patients, public and staff.
o Completes annual education, training, in-service, and licensure/certification requirements; attends
departmental and organizational staff meetings or reads meeting minutes.
Revised 11/22/2022
o Reports to work on time and as scheduled; completes work within designated timeframes.
o Establishes and maintains effective verbal and written communication and good working relationships with
all patients, staff and vendors.
o Utilizes initiative; strives to maintain steady level of productivity; self-motivated; manages activity and
time.
o Actively participates in departmental and facility performance improvement and continuous quality
initiatives.
Qualifications
Minimum Requirements:
o Must be at least 16 years of age (21 for driving positions)
o Must be able to legally work in the United States
o Must be able to pass a background check
o Must be able to pass a drug screen and breath alcohol test (if applicable)
o Must complete employee health meeting
Education/Licensure/Certification:
o High School Diploma or equivalent preferred
o Unencumbered License/Certification (if applicable

Experience:
o Familiar with Medical Terminology helpful
o Past knowledge of all Microsoft Office products
o Bilingual preferred

Position Classification:  Non-exempt

Compensation Range: $19.16 to $26.82

Benefits:  Medical, Dental, Life, Retirement, Paid Time Of

Salary : $19 - $27