Specialist, Patient Billing

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Exciting Opportunity at MSK: Patient Billing Specialist

Role Overview:

Handles patient inquiries via calls, emails, and referrals, ensuring complete issue resolution and prioritizing excellent service.
• Discusses outstanding balances with sensitivity; refers patients to Financial Assistance Program and decides on balance write-offs when necessary.
• Provides cost estimates for clinical services, communicates charges to patients, and facilitates payment arrangements.
• Coordinates with insurance carriers for information, appeals, and patient education on coverage, limitations, and responsibilities.
• Adheres to privacy and billing standards; reports non-compliance to management.
• Resolves account issues, updates billing systems, processes payments/write-offs, and monitors accounts for accurate follow-up.
• Identifies trends in inquiries, proposes solutions, and participates in projects to enhance patient experience and increase revenue.
• Collaborates with teams and gathers feedback to improve processes and service quality.

Role Overview:

• Provide guidance to patients via various communication channels.
• Calculate the cost of care and resolve outstanding balances.
• Contribute to process improvement initiatives

Core Skills:

• Results-oriented, highly organized, and able to perform accurately under pressure.
• Skilled in professional, persuasive, and diplomatic communication to satisfy patients.
• Knowledgeable about third-party claims processing and reimbursement.

Additional Information:

Location: Hybrid; 3-4 times a month at NYC locations

Schedule: 8:00AM - 4:00 PM or 9:00 AM - 5:00 PM (when onsite) and 10:30 AM - 6:30 PM (when working from home)

Reporting to: Supervisor, Patient Financial Services

Pay Range: $27.80-$43.08

Helpful Links:

• MSK Compensation Philosophy
• Review Our Greats Benefits Offerings

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

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