Program Director - Project Access

Memphis Medical Foundation dba Project Access West TN Job Description

Job title

Director, Project Access West TN

Reports to

Chief Executive Officer

Job purpose:

The Director, Project Access is responsible for the execution and implementation of all deliverables within the Project Access West TN program. The position involves the leaders, planning, and evaluation of the project. The project’s primary mission is to increase access to specialty care for West TN’s uninsured population.

Duties and responsibilities:

The Director, Project Access is responsible for and is tasked with the duties as follows:

Physician/Volunteer Relationship Management

• Recruit physician volunteers utilizing multiple channels including in-person recruitment, phone, digital, social media and others
• Collaborate with Memphis Medical Society employees to market the program, recruit physicians, and create a strategic plan.
• Collaborate with other Project Access programs in the state regularly and nationally as needed.
• Collaborate with other community stakeholders who are passionate about care for the uninsured.
• Create community strategies that grow access without duplication.
• Maintain physician relationships through relationship cultivation and professional agreements.
• Maintain updated Business Associate Agreements. Personally responsible for the outreach including mailings, faxes, and phone calls to follow-up.

Leadership and Management

• Onboards all volunteers with instructions, training, and HIPAA compliance
• Serve as subject matter expert to answer questions and concerns of stakeholders
• Leads care coordination for patients and gives clear direction to coordinators
• Oversees data integrity with a focus on patient and provider accuracy
• Carries out other responsibilities as may be from time to time delegated by the CEO

Qualifications:

Qualifications include:

• Bachelor’s degree from a 4-year accredited institution
• Minimum 3 years’ experience in care delivery, case management, and/or care coordination
• 2 years’ experience leading a case management or care coordination team
• Excellent written and verbal communications skills
• Relational database management skills

Working conditions:

This position is grant-funded. This job requires some local and regional travel. This job also requires some night and weekend activities. Otherwise, work is typically conducted between 8am – 5pm Monday-Friday.

Physical requirements:

Ability to lift up to 40 pounds on an as-needed basis.

Direct reports

Four or five team members engaged in the patient care coordination.