Visitor Services Admissions Team Member (Seasonal)

Summary:

The Memphis Zoo has an exciting opportunity for friendly, enthusiastic, and guest-focused individuals to join our team. The Visitor Services Team Member is responsible for processing General Admission and Memphis Zoo membership sales as well as providing visitor assistance upon entry to the Zoo.

Essential Job Functions:

• Process sales cash and credit card transactions using a POS system.
• Promote Zoo membership sales.
• Answer visitor questions regarding Zoo memberships, ticketing, special events, and general Zoo information.
• Demonstrate proficiency in POS (point-of-sale) systems.
• Ability to provide outstanding customer service in a professional and friendly manner.
• Proactive, flexible, and able to use sound judgement in making decisions related to guest issues.
• Adhere to Zoo policy and safety protocols.

Potential Functions:

• Assist in crowd control in various weather conditions.
• Various administration duties on an as-needed basis.

Skills/Behavior: 

• Attention to detail and strong organizational skills.
• Strong interpersonal and communication skills with a focus on guest satisfaction.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Flexibility to work evenings, weekends, and holidays as needed.
• Positive attitude and willingness to learn and adapt in a team-oriented environment.

Competencies:

• Customer/Client Focus.
• Ability to work independently.
• Communication Proficiency.
• Teamwork Orientation.
• Stress management/composure.
• Proficiency in POS (point-of-sale) systems.

Minimum Education and Experience:

• One year of relevant experience, or any equivalent combination of education and experience, demonstrating the applicant's ability to perform the responsibilities and requirements outlined above.

Preferred Education and Experience:

• Previous cash handling experience in entertainment, sports, or hospitality organization. Bilingual or ability to effectively communicate with individuals who speak different languages.

Other Requirements:

• Clear background check.

Expected Hours of Work:

Seasonal positions are defined as temporary work to meet an organization’s temporary needs during certain times of the year and can last up to 6 months. This position regularly requires between 30-40 hours a week during normal Zoo operating hours of 9am-6pm, including weekends and some nights. 

Supervisory Responsibility: This position has no supervisory responsibilities.

Work Environment:

Performing this position's duties requires working independently in admissions booths for extended periods of time and exposure to moderately loud noise levels on high attendance days. Position includes extensive interaction with the public. Employees should be prepared to work in a busy and dynamic setting.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While mainly a sedentary position, Team Members will occasionally be required to work outside in various weather conditions including rain, humidity, and extreme heat or cold. While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is constantly required to use hands and fingers to feel, handle or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb, balance, stoop, kneel, crouch, crawl and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other duties: Please note that this job description is not exhaustive and additional duties may be assigned, or existing duties may be modified, at any time to meet the needs of the organization.

Other Requirements:

• Clear background check.

Answer these questions from the employer:

By submitting your application, you hereby certify that the facts set forth in the above employment application are true and complete to the best of your knowledge.

Certification

I certify that the information provided on this application is truthful and accurate. I understand that providing false or misleading information will be basis for rejection of my application, or if employment commences, immediate termination.

I authorize Memphis Zoo to contact former employers and educational organizations regarding my employment and education. I authorize my former employers and educational organizations to fully and freely communicate information regarding my previous employment, attendance, and grades. I authorize those persons designated as references to fully and freely communicate information regarding my previous employment and education.

If an employment relationship is created, I understand that unless I am offered a specific written contract of employment signed on behalf of the organization by its CEO, the employment relationship will be "at-will". In other words, the relationship will be entirely voluntary in nature, and either I or my employer will be able to terminate the employment relationship at any time and without cause.

With appropriate notice, I will have the full and complete discretion to end the employment relationship when I choose for reasons of my choice. Similarly, my employer will have the same right. Moreover, no agent, representative, or employee of Memphis Zoo, except in a specific written contract of employment signed on behalf of the organization by the CEO, has the power to alter or vary the voluntary nature of the employment relationship.

I HAVE CAREFULLY READ THE ABOVE CERTIFICATION AND I UNDERSTAND AND AGREE TO ITS TERMS.

EEOC AND INCLUSION STATEMENT The Memphis Zoo believes that human diversity is as important as the biodiversity we seek to conserve. World-class zoos are comprised of world-class team members representing a variety of backgrounds, perspectives, and skills. We value a diverse workplace and strongly encourage people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, and veterans to apply. The Memphis Zoo is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws. If you need to request any accommodations for the interview or hiring process, please let the Human Resources team (HR) know. HR can be contacted at hrteam@memphiszoo.org. The Memphis Zoo participates in E-Verify and is an EEO/ADA/Veteran employer.

How to Apply: Applications should be submitted via the Memphis Zoo Careers page. Please note that any other application submissions will not be considered. www.memphiszoo.org/careers.