Zip Line Rides Operator (Full Time)

Summary:

The Zip Line Rides Operator assists with the daily operation of the zip line in a safe and efficient manner while promoting a positive atmosphere with riders. Duties include daily on-going inspection of all zip line operating equipment, giving safety presentations to zip riders at the beginning of each ride, ensuring that passengers are in their seats properly, and that each and every restraint is locked before the cart is dispatched. Attention to detail and adherence to all safety guidelines and policies is crucial to this role.

Essential Job Functions:

• Operate rides and attractions according to safety protocols.
• Monitor and inspect rides and attractions for safety.
• Load and unload passengers in a safe and timely manner.
• Provide customer service to guests, including answering questions and providing assistance.
• Collect tickets or payment for rides.
• Enforce all safety regulations and stay current with safety rules and procedures.
• Maintaining cleanliness and organization of the work area.
• Relieving other team members for breaks.
• Review and adhere to required operating and safety manuals, completed required training.
• Operators must give undivided attention to the operation of the ride at all times. Under no circumstances may the operator leave their post while ride is in operation.
• Employees in this role may provide coverage to other operating rides, as needed.

Minimum Education and Experience:

• High school diploma, or equivalent.
• Previous customer service experience.
• General knowledge of safety procedures.

Skills/Behavior:

• Strong interpersonal and communication skills with a focus on guest satisfaction.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Flexibility to work evenings, weekends, and holidays as needed.
• Positive attitude and willingness to learn and adapt in a team-oriented environment.

Competencies:

• Attention to Detail.
• Stress Management/Composure.
• Flexibility.
• Teamwork Orientation.
• Problem solving.
• Public Speaking.

Supervisory Responsibility: None.

Reporting Structure: Reports to Rides Manager, Team Leads.

Position Type/Expected Hours of Work: Full-time positions are defined as positions scheduled to work approximately 40 hours a week. Scheduling is at the discretion of the manager. This position regularly requires flexible hours including weekdays, holidays, and weekends.

This position is considered non-exempt under the federal and state wage and hour laws.

Work Environment: While performing the duties of this job, the employee primarily works outdoors on Zoo grounds. The work environment is fast-paced and may involve exposure to warmer or colder temperatures. Employees should be prepared to work in a busy, moderately loud, and dynamic setting.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The Ride Operator is responsible for operating the controls at the control console. The Ride Operator must sit directly in front of the control console. Operator must ensure they are able to reach the switches and are able to see all of the attendants, passengers, and queue gates. While performing the duties of this job, the employee is frequently required to sit and/or stand for long periods of time. The employee is constantly required to use hands and fingers to feel, handle or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb, balance, stoop, kneel, crouch, crawl and walk. The employee must occasionally lift and/or move up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other duties: Please note that this job description is not exhaustive and additional duties may be assigned, or existing duties may be modified, at any time to meet the needs of the organization.

Other Requirements:

• 21 years or older.
• Clear background check.
• Clear drug screening.

Benefits & Perks

The Memphis Zoo has a comprehensive benefits and employee perks package. Please see our Memphis Zoo Careers page for details.

EEOC and Inclusion Statement:

The Memphis Zoo believes that human diversity is as important as the biodiversity we seek to conserve. World-class zoos are comprised of world-class team members representing a variety of backgrounds, perspectives, and skills. We value a diverse workplace and strongly encourage people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, and veterans to apply.

The Memphis Zoo is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws. If you need to request any accommodations for the interview or hiring process, please let the Human Resources team (HR) know. HR can be contacted at hrteam@memphiszoo.org.

The Memphis Zoo participates in E-Verify and is an EEO/ADA/Veteran employer.

All offers of employment are contingent upon the successful completion of pre-employment screening. Memphis Zoo is a drug-free workplace.

How to Apply:

Applications should be submitted via the Memphis Zoo Careers page. Please note that any other application submissions will not be considered. www.memphiszoo.org/careers.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.