IT Support Staff

MUST APPLY ONLINE TO BE CALLED FOR INTERVIEW

www.mendedreedsservices.com

Position Title: IT Support Staff 

Classification: Hourly 

Reports to: IT Manager  or Designee

Position Description 

The Information Technology Support staff is a vital component of the Mended Reeds Mental Health administrative team. This on-site position provides hands-on technical support for all aspects of information technology (IT), under the direct supervision of the IT Manager, who works remotely. Collaborating closely with the IT Manager, this role is responsible for the installation, oversight, and maintenance/repair of the organization’s IT assets. In essence, this entails maintaining the inventory of assigned equipment and managing the organization’s software requirements, including conducting installations and providing training. This position involves working closely with various departments to identify training needs, coordinate services, troubleshoot equipment, and ensure systems are functioning effectively to achieve agency objectives.

IT systems comprise of on-site network servers, Wi-Fi access points, telephones, door access mechanisms, remote communication links, electronic health records, Windows operating systems, Microsoft Office suite, Outlook email client, antivirus software, and other relevant components.

 Essential Functions 

• Hardware and Software Management:
• Setting up, repairing, and installing hardware and software, including user training.
• Technical Support and Maintenance:
• Troubleshooting hardware, software, and network issues, ensuring smooth IT operations, and minimizing downtime.
• Security and Compliance:
• Managing system firewall protection, maintaining equipment inventory list, and ensuring compliance with policies and regulations.
• Additional Tasks:
• Developing and maintaining spreadsheets for use with reporting metrics from various teams during the management meeting.
• Other duties as assigned.

 Qualifications

• Education: A High School Diploma or GED is required, a technical certification/degree is preferred 
• Experience: While a technical certification/degree is preferred, demonstrated experience is acceptable in lieu of certification.   
• Technical Skills: 
• Strong organizational and project management skills. 
• Excellent communication abilities. 
• Proficiency in Ethernet network cabling, Windows operating systems and other technologies. 
• Ability to troubleshoot equipment, monitor server health and network/internet connection issues.
• Key Competencies: 
• Problem-solving and critical thinking. 
• Adaptability to changing needs and priorities. 
• Interpersonal and collaboration skills with other departments. 
• Attention to detail and accuracy. 
• Agency-wide Minimum Requirements 
• Valid Ohio Drivers’ License 
• High School Diploma or Equivalent G.E.D.
• Background Clearance: BCI/FBI background check; Abstract Driving Record; Perpetrator check; Abuse and Neglect Search  
• Drug Screen 
• Statement of No Offenses 
• Maintaining a good driving record throughout employment 

Mended Reeds is a drug-free workplace, and drug screens are required for all new-hires. Drug screens re-occur when required for certain positions, at random, for reasonable suspicion, as follow-ups, and following accidents.

The above job description describes the general nature and level of work employees perform in this role. It is not an exhaustive list of all duties, responsibilities, or qualifications required of employees assigned to this job.  Employment with Mended Reeds requires compliance with all agency policies and procedures, including but not limited to confidentiality, ethics, and professional conduct standards, and a commitment to support and promote the agency’s mission stated below. 

All offers of employment are contingent upon passing required background checks, including verification of credentials and a review of exclusion/suspension lists, including but not limited to OIG, SAM, and ODM. Mended Reeds Mental Health is an “At-Will” employer in Ohio and an Equal Opportunity Employer (EOE). The agency provides reasonable accommodations to qualified individuals with disabilities per the Americans with Disabilities Act (ADA) and applicable state and local laws. 

Mended Reeds: empowering and restoring people to fulfilling lives

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• IT support: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Ironton, OH 45638 (Required)

Work Location: In person

Salary : $15 - $20