IT Help Desk Engineer

About the Company:

Meneses Law is an accomplished law firm with an outstanding track record of providing immigration services with the highest professional standards to our clients. We work with thousands of clients across the United States on Adjustment of Status, Visas, Petitions, Labor Certifications, Citizenships, Deportations, Waivers, DACA Renewals, and Asylum matters.

Our headquarters is based out of Houston, Texas and with the expansion to other major cities, our aim is to assist clients to achieve their objectives as placidly and efficiently as possible while minimizing the legal and regulatory risks. The law firm is built on its reputation of providing exceptional customer service delivery coupled with appropriate and outstanding skills, fast turnaround, and the know-how expert of our legal tea

Job Overview

The IT Help Desk Engineer provides technical support to end-users, troubleshooting hardware, software, and network-related issues to ensure smooth and efficient IT operations. This role serves as the first point of contact for users requiring technical assistance and is responsible for resolving issues in a timely and professional manner, escalating complex problems when necessary.

Key Responsibilities

• Provide technical support to end-users for macOS devices (desktops, laptops, and related devices) via phone, email, or ticketing systems.
• Diagnose and troubleshoot hardware, software, and network problems related to macOS systems, including mobile devices and peripherals.
• Manage user accounts, permissions, and passwords in enterprise systems such as Azure Active Directory, Office 365, or other platforms.
• Perform software installations, updates, and configurations for macOS devices.
• Troubleshoot basic network connectivity issues, including Wi-Fi and VPN setups.
• Provide support for network printers, scanners, and other peripheral devices.
• Document issues, resolutions, and actions taken within a ticketing system for tracking and reporting.
• Escalate unresolved issues to higher-level technical teams or external vendors as needed.
• Monitor IT systems and proactively address potential issues before they impact operations.
• Assist in creating user guides, FAQs, and technical documentation specific to macOS platforms.
• Work collaboratively with other IT team members to address complex or unresolved technical issues.
• Contribute to IT projects such as system upgrades, software migrations, and device deployments.
• Assist with IT tasks and activities as required to maintain the daily operations of the business.

Required Skills and Abilities

• Proficiency in troubleshooting macOS, and iOS operating systems.
• Familiarity with IT service management tools.
• Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPNs.
• Experience with Microsoft Office 365 or other enterprise productivity suites.
• Strong problem-solving skills and the ability to diagnose and resolve issues efficiently.
• Excellent verbal and written communication skills to interact with both technical and non-technical users.
• Strong customer service orientation with a professional and positive attitude.
• Ability to prioritize tasks and manage multiple support requests effectively.
• Strong organizational skills to ensure timely resolution of support tickets and requests.
• Ability to adapt to evolving technologies and keep up with IT trends.
• A proactive approach to learning new technologies and methodologies in IT support.

Educational / Experience Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Relevant certifications (e.g., Apple Certified Support Professional) are a plus.
• 1–3 years of experience in IT support or a related role.
• Prior experience working with macOS and enterprise IT environments is highly preferred.

Compensation:

Meneses Law believes in Work Life Balance. Operation hours are from 8 a.m. to 5 p.m. plus 2 Saturdays a month for certain positions.

Being hired by Meneses Law as an IT Manager means that you will have the opportunity to:

• Earn $55k-65k (depending on experience)
• Learn from top reps through our Training program
• Be part of a positive culture
• Earn individual and team incentives
• Start an incredible career

Benefits for Working at Meneses Law:

• High Associate Salaries
• Work with state-of-the-art technology
• Name Recognition & Prestige Immigration Law Firm
• Sophisticated, Challenging Work
• Structured Training Programs
• Meaningful Career Advancement Opportunities
• Excellent Benefits (Medical (80% ER contribution, Dental (No-Cost to employee), Vision, Life Insurance (Paid), 2 weeks of PTO, and 10 days of paid holidays.)
• Work Life Balance Schedule
• Birthday and Anniversary rewards