What are the responsibilities and job description for the Computer Field Technician Lead position at Menlo?
Job Description
The IT Field Technician role at Menlo involves providing exceptional technical support and services to our clients. As an IT professional, you will be responsible for installing, configuring, and maintaining computer hardware, software, and peripherals.
You will assist with resolving technical issues, advising customers on appropriate actions, and documenting all interactions. Effective communication and problem-solving skills are essential for this role, as you will work closely with customers, staff, and other stakeholders to ensure seamless service delivery.
Main Responsibilities:
- Install, configure, and maintain desktop computers, peripheral equipment, and software.
- Resolve technical issues, provide advice, and document interactions.
- Analyze service request data to identify trends and areas for improvement.
- Communicate with customers, staff, and administration to ensure effective service delivery.
- Develop strong relationships with customers and staff by being responsive, empathetic, and proactive.
Requirements:
- 3 years of IT experience, preferably in a field technician role.
- Demonstrated expertise in computer hardware, software, and peripherals.
- Excellent communication, problem-solving, and analytical skills.
- Ability to work independently and as part of a team.
- Valid driver's license and dependable vehicle.
- High school diploma or equivalent.
