What are the responsibilities and job description for the Technical Installation Expert position at Menlo?
About the Job
We're seeking an experienced IT Field Technician to join our team at Menlo. The successful candidate will be responsible for providing top-notch support to our clients, ensuring the smooth operation of their computer systems.
Main Responsibilities:
- Configure and install desktop computers, peripherals, and software.
- Deliver prompt assistance to users, responding to service requests and logging interactions.
- Identify and fix issues impacting computer or network devices, equipment, and systems.
- Review service request data to uncover trends and suggest improvements.
- Log user information accurately, covering name, department, contact details, issue summary, and resolution.
- Participate in regular team meetings and monthly administration sessions.
- Draw upon documentation, peer input, and available resources to swiftly resolve issues.
- Develop strong connections with clients, prioritize concerns, and escalate if necessary.
- Enforce rigorous adherence to SLAs and report any deviations.
- Clear the logistics for shipping and receiving broken devices for repair.
