What are the responsibilities and job description for the Technical Support Expert position at Menlo?
Job Description
The IT Field Technician role at Menlo involves installing, configuring, and maintaining computer hardware, software, and peripherals, as well as troubleshooting problems and responding to user IT requests in a timely manner.
Responsibilities:
- Desktop computer, equipment, and software installation and configuration.
- Service request response and documentation.
- Troubleshooting and resolution of device, equipment, and system malfunctions.
- Analysis of service request data for trend identification and process improvement recommendations.
- User information documentation.
- Team and administration meeting participation.
- Issue resolution utilizing documentation, peers, and resources.
- Customer relationship building and problem escalation.
- Compliance monitoring and reporting.
- Device shipping and receiving.
- Other duties as assigned.
Requirements
- Three years of related IT experience.
- Maintenance and repair experience.
- Ability to assist customers and staff with hardware and software challenges.
- Excellent customer service and interpersonal skills.
- Effective time management and ability to work independently.
- Strong analytical and troubleshooting skills.
- Good judgment for evaluating situations and providing effective solutions.
- Attention to detail and organizational skills.
- Ability to communicate technical information effectively.
- Valid driver's license and dependable vehicle required.
- High school diploma or equivalent.
Working Conditions
- Bending, crawling, sitting, and lifting up to 50 pounds.
- Occasional outdoor service work (10-40% of time).
- Ladder climbing and elevated equipment work.
