Support Specialist Mentor

MHA is hiring immediately for a Support Specialist Mentor.  The Support Specialist Mentor will provide a supportive and safe environment in a community residential setting which promotes and facilitates growth, independence and community engagement for people who have experienced a brain injury resulting in physical limitations, mental health and/or cognitive issues. Master safe care responsibilities and preferences of those served in order to provide training and support to direct Support Specialists. Perform responsibilities professionally, in collaboration with other team members in accordance with MHA’s Core Values (Respect, Integrity, and Compassion), policies, practices, program funding and applicable regulatory agency guidelines.  This role is a hybrid between direct support and teaching direct support team members.

Support Specialist Mentor Position’s Essential Functions:

Training and Support

1. Master care protocols and preferences of those served in the New Way Services division to ensure ability to teach others, including but not limited to transfers, personal care routines, care preferences, and appointment advocacy.
2. Work with new and existing team members to coach them in understanding and supporting those they serve in a safe way as is illustrated with approve protocols and practices.
3. Float to sites in need to support the onboarding, coaching, and/or training of new or existing team members as needed by New Way leadership.
4. Model and coach proper and safe practices with respect to individual preferences and needs of participants.
5. Attend all scheduled Team Meetings, Nursing/Clinical, or training sessions to support the overall professional development of assigned teams.

Participant Support and Advocacy

1. Communicate and interact with participants in a respectful, enthusiastic and encouraging manner that promotes self-esteem and encourages empowerment and self-direction.
2. Assist, teach or monitor participants in a variety of activities such as; personal hygiene and grooming, meal preparation/nutrition, cleaning of residential site, upkeep of personal living space, laundry, personal shopping, establishing healthy lifestyle habits and other personal and medical needs. Maintain upkeep of residence while incorporating participant help/involvement.
3. Adjust and adapt level of support to varying needs of participant. Perform other similar or related duties as assigned or as necessary.  Ability to lift, do transfers and provide personal care up to and including total care.
4. Engage, educate and support participants to access community based resources such as substance abuse groups, counseling, educational institutions, libraries, public transportation, social organizations, government sponsored programs, etc. in order to achieve greater self-determination and independence.
5. Empower participants by teaching self-advocacy skills. Act as a liaison with hospitals, clinics, medical personnel, family members and other providers as needed.
6. Assist participant with money management training, budgeting, banking and other financial matters. Track, count, and document the in-house monies (participant funds and petty cash) and expenditures according to MHA policies.
7. Facilitate opportunities for community integration; assist participants in joining community organizations and engaging in recreational activities of their choice and assist in creating natural supports.
8. Provide transportation to participants to ensure that they are able to address their needs (i.e. medical/psychiatric appointments, social engagements, vocational opportunities, etc.) Complete MHA’s Driver Awareness training and van driving training, if applicable.  Maintain sufficient gas in your tank to provide work duties.  Vehicle must be in working condition and able to transport on longer trips when needed. 

Participant Health and Wellbeing

1. Assist in assessing each individual’s abilities, interests, and needs to help determine their vision statement in their Individual Service Plan (ISP). Actively implement support strategies as outlined in the ISP and document progress as required. 
2. Respond to emergency situations according to MHA, MRC and DDS policies and protocols, including but not limited to pre-crisis/crisis situations, medical events or incidents requiring community emergency personnel. Notify and keep supervisory and other appropriate personnel informed of the situation(s) by speaking with them directly whenever possible.
3. Report and document any incidents of participant abuse (physical, emotional, sexual) or act of omission/neglect to agency management, the Disabled Person’s Protection Commission DPPC, or elder services hotline, as applicable.
4. Assist participant with coordinating, scheduling and attending medical, dental and psychiatric appointments when applicable, in cooperation with supervisory staff. Monitor medications and /or health issues with program nurse and document progress and follow-through accordingly.  Administer medications in accordance with MAP standards and guidelines.  Take, monitor and record vital signs and health-related data, as necessary.

Documentation

1. Complete all program and MHA documentation (including vendor documentation) as specified within required timelines. Perform daily record keeping such as daily logs and data collection. Exchange information with next shift including conducting money and medication counts.
2. Communicate and report in a timely manner all issues, concerns or incidents to supervisory personnel. Complete the necessary written documentation related to particular incidents within mandated timelines.
3. Regularly utilize on-line agency reporting systems; internet based applications (such as the time sheet program); and all programs that are deemed necessary to complete the job. Attend training to strengthen or gain new computer skills as necessary.
4. Complete Competency Assessments on assigned team caseload on relevant skills to be evaluated and compiled by leadership.

Safety

1. Promote a safe workplace environment by identifying and addressing any safety hazards/issues, reporting all employee accidents to Human Resources and participant accidents to supervisory personnel, and following established MHA safety policies.
2. Assist participants to evacuate residence according to program evacuation plan in case of emergency. Conduct and document fire drills according to DDS/MRC regulations and program procedures.  Keep exits and ramps clear from snow and debris.

Teamwork, Communications, Cooperation, and Continuous Learning

1. May be required under certain circumstances, including weather-related, to stay longer than scheduled shift and even cover the following shift. May be transferred between programs and shifts based on operational needs, both temporarily and permanently.
2. Regularly attend and actively participate in team meetings, supervision meetings and/or other scheduled meetings, seeking guidance as necessary.
3. Attend agency mandated trainings and maintain required certifications. Pursue additional activities and training to enhance job knowledge and competency which afford opportunities for professional growth.
4. Demonstrate professionalism, organization, and good interpersonal skills so that the goals of the participants and the program can be met.

Support Specialist Mentor Required Knowledge, Skills, and Abilities

• Valid driver’s license, sufficient automobile insurance, acceptable driving record, and a safe reliable vehicle during working hours.
• MAP certification is required for this role.
• Demonstrated ability to work independently, manage time, prioritize tasks, take initiative, follow through, and work cooperatively as a member of a team.
• Good oral, written, computer, and organizational skills.
• Demonstrated ability to adapt to the changing needs of the program participants.
• Strong interpersonal skills, patience, caring, and compassion.
• Must be able to pass and maintain certifications in medication administration (MAP), CPR, and first aid.
• Must be at least eighteen years old.

Support Specialist Mentor Required Education and Experience

• High school diploma or equivalent (GED) preferred. College degree in human services or relevant field is preferred.
• Requires six months of applicable experience. Experience with individuals with brain injuries, mental health issue or developmental disabilities preferred.

EEOC Statement: MHA Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, MHA Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.