Front Desk Attendant

The Front Desk Attendant at Yale is responsible for administrative duties related to the general safety and security of a 76-unit apartment property.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Responsible for general safety and security of the facility, including monitoring of video surveillance equipment, fire systems, and all building exits.
• Makes interior and exterior checks of the premises.
• Enforces all property and leasing rules.
• Monitors incoming and outgoing guests. 
• Observes and reports resident behaviors.
• Creates a shift log that accurately reports any incidents, behaviors, or maintenance issues, and is required to review previous shift logs to enhance awareness of potential problems or other issues.
• Receives and records resident payments for meal program and other fees.
• May be required to assist with janitorial or kitchen duties when staffing is insufficient.
• Responsible for knowledge of and compliance with Association policies and procedures
• Works in cooperation with Resident Assistant Staff and Pool Staff on shifts where two staff are required to be on duty.
• Creates and distributes incident reports as required.
• Be a living example that recovery is possible by role modeling recovery and wellness in his or her own life.

KNOWLEDGE, SKILLS & ABILITIES:

• High School Diploma or GED required.
• Experience with program housing and/or working with persons with mental illness preferred.
• Strong interpersonal skills required, including setting, and enforcing appropriate boundaries with residents.
• Knowledge of basic office equipment and technology required.
• Ability to multi-task and prioritize duties required.
• Adult CPR and First Aid certification preferred.
• Current Tulsa City/County Health Department Food Handler’s permit required within 90 days of hire.

WORK CONDITIONS & PHYSICAL DEMANDS:

• Work is performed in climate-controlled office setting, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is unlikely. 
• Noise level is moderate and includes sounds of aggregate residential living, including multiple conversations, ringing phones, intercom announcements.
• Staff will report any environmental hazards encountered in normal performance of job duties and will not handle or otherwise be exposed to hazardous conditions.
• Work requires a flexible work schedule due to internal and external meetings. Occasional travel may be required; must have reliable transportation. 
• Ability to effectively communicate orally and in writing.
• Physical ability to move 25 pounds or more on occasion.
• Visual and auditory ability to identify and respond to environmental and other hazards of the site and staff behavior.
• Physical mobility and endurance to perform tasks while standing/walking for long periods of time (60 minutes or more).
• Ability to climb multiple flights of stairs.
• Ability to safely and properly use office equipment.