IT Coordinator

DEPARTMENT: Operations

JOB STATUS: Full-time (40 hours), non-exempt; permanent

HOURS:

• Hours: 9am - 5pm
• Hybrid remote schedule. This position requires travel to the SF main office 2 days per week (T/Th), but open to coming into the office when needed

PAY RANGE: $62,000 - $68,000 annually

BENEFITS:

• 100% Employer Paid Medical: Kaiser HMO or Blue Shield PPO
• 100% Dental, vision, life & long-term disability coverage; EAP
• Over 30 days of PTO including: 10 vacation-days (baseline), 12 sick-days, personal days, and major holidays
• Health and Dependent Care FSA, Commuter Check, and 403(b) available
• Ongoing access to MHASF continuing education and skill-building workshops-all training time paid
• Excellent opportunity for advancement-over 70% of our staff have been promoted internally at least once!

REPORTS TO: Director of Technology

ABOUT THE MENTAL HEALTH ASSOCIATION OF SAN FRANCISCO (MHASF)

MHASF is a mental health peer-run nonprofit located in downtown San Francisco serving people and agencies across the Bay Area since 1947. As mental health consumers ourselves, we center the lived expertise of people with mental health challenges in our advocacy, education, and support programs, and believe that dignity and recovery in mental health are something everyone can experience. Our staff is dedicated to creating spaces for learning and healing around stigmatized and under-resourced areas in mental health-hoarding and cluttering behavior, peer employment support, wellness & nutrition, community-based crisis response, service navigation, and more. MHASF strongly-encourages people with lived experience of mental health challenges to apply and grow with us!

OVERVIEW OF POSITION

Under the administrative supervision of the Director of Technology, the IT Coordinator works on all information technology functions of MHASF. This includes collaboration with contracted IT staff, oversight of contract relationships with outside vendors, and coordination with other key managers representing the business interests of MHASF. The IT Coordinator shall operate per the policies determined by the Board of Directors and abide by all applicable federal, state, and local regulations.

TOP 3 RESPONSIBILITIES

1. Overall responsibility for MHASF's collective information systems and technologies
2. Devise and establish IT policies and systems to support the implementation of strategies set by leadership
3. Serve as the MHASF information security office

GENERAL RESPONSIBILITIES

• Assess the organization's security measures, such as firewalls, anti-virus software, and passwords, to identify any weak points that might make information systems vulnerable to attack
• Perform security risk assessments and may carry out simulated attacks to test the efficiency of security measures
• Prioritize security coverage to ensure that strategically important data, such as commercial or personal data, receive the highest levels of protection
• Develop policies that encourage secure working and protect data. Provide training for employees, explaining security risks and demonstrating good practices, such as using strong passwords and protecting data when they use mobile devices outside the office
• Set up procedures and automated processes to monitor the status of computers and networks
• Analyze reports generated by the monitoring system to identify trends that might indicate a future risk
• Stay abreast of emerging and changing security standards, regulations, and requirements
• Provide consultation/assessment of security risks for all new applications and facilitate technical security assessments
• Collaborate with the MHASF Privacy Officer and other Compliance team members to adhere to requisite state and federal regulations

As job descriptions cannot be exhaustive, the above list of responsibilities is intended to provide a general overview of duties to be assigned and in no way is a comprehensive list of position duties and responsibilities. 

QUALIFICATIONS & SKILLS

• Commitment to upholding the mission and values of MHASF
• Familiarity with the recovery movement, peer support model, and Bay Area resources
• Bachelor's Degree; A degree in computer science, engineering, or a related field is preferred but not required
• Open to college graduates or minimum 1 year of experience
• Familiar with regulatory compliance, including federal and state laws and regulations concerning information security and privacy
• Working knowledge of behavioral health or healthcare fields is preferred. Experience working with electronic health record systems and call management systems is preferred
• Experience in analyzing, implementing, and evaluating IT systems and their specifications
• Sound understanding of computer systems (hardware and software), networks, and website operations
• Experience in managing a budget and coordinating purchasing and software acquisition
• Experience developing and implementing user training to support corporate IT efforts
• Ability to understand, interpret and analyze information and systems
• Excellent interpersonal skills and the ability to communicate effectively verbally and in writing
• Demonstrated ability to supervise the work of a professional team effectively; ability to foster teamwork and shared vision; ability to effectively delegate responsibility and avoid micro-management
• Possess effective organizational skills and problem-solving skills, can work in a team environment, and have the ability to manage multiple priorities

PHYSICAL REQUIREMENTS

The position requires long periods of work at a desk, which may involve sitting or standing and the use of a computer, keyboard, mouse, and desk phone. The office building and between floors of the building, and to travel short distances (under 1 mile) is required. Other physical tasks may involve reaching, pulling, pushing, bending, climbing a stepladder, use of a dolly to move items weighing up to 50 lbs., and lifting and carrying up to 20 lbs.

EQUAL OPPORTUNITY EMPLOYMENT STATEMENT

Mental health challenges can affect anyone at any time, regardless of identity or background, and consequently the communities we serve are highly diverse. As a peer-run organization, we also recognize the importance of lived experience as an irreplaceable form of expertise and as a basis for building trust and providing effective services. We welcome and strongly encourage people from historically marginalized and economically disadvantaged groups, including people who identify as disabled or neuro-divergent, to apply to work with us.

MHASF is committed to providing equal employment opportunities to all qualified applicants for employment and does not discriminate on the basis of race, religion, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender or gender identity, gender expression, age, sexual orientation, military or veteran status, or any other factor not related to ability to successfully fulfill the requirements of the position.