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Program Supervisor

Mental Health Association - Western MA
Springfield, MA Full Time
POSTED ON 4/13/2025
AVAILABLE BEFORE 6/13/2025

We are seeking a dedicated and compassionate Program Supervisor for our GRIT Program. This position provides an opportunity to make a profound impact on the lives of individuals navigating addiction and co-occurring mental health challenges. The Program Supervisor will guide staff and residents in creating a structured and supportive environment, empowering participants to achieve recovery and long-term community reintegration. The role involves program oversight, staff training, compliance management, and fostering an environment of growth and resilience for participants and team members alike.

Schedule:
  • Weekly meetings on Wednesdays 1pm-3pm
  • Mon/Wed/Thurs/Fri 9am-5pm
  • Tuesdays 12pm-8pm
  • Day of week for 2nd shift hours is flexible. Occasional early morning or late-night flexibility required for supervision of third shift staff. General schedule flexibility required as needed for program support. Participation in on call rotation required. 

Supervisory Duties:
  • Lead, train, and support a multidisciplinary team, ensuring adherence to agency, state, and federal guidelines.
  • Facilitate individual and group supervision to promote professional development and enhance staff autonomy.
  • Manage performance evaluations and corrective action plans, fostering staff accountability and growth.
  • Conduct regular team meetings and maintain clear, effective communication across the program.
  • Collaborate with HR for recruitment, onboarding, and scheduling.
Administrative Functions:
  • Ensure accurate and timely completion of documentation, including contact notes, Individual Action Plans, and medication logs.
  • Collect and manage room and board fees while adhering to fiscal guidelines.
  • Coordinate communication between service providers, medical professionals, and external partners.
  • Oversee timesheets, program reports, and budget adherence.
  • Participate in on-call rotations to provide critical support when necessary.
Participant Support and Advocacy:
  • Guide staff in delivering person-centered care, emphasizing self-advocacy and skill-building.
  • Foster a trauma-informed, supportive environment through psycho-educational groups and structured programming.
  • Support participants in managing daily living activities, medical coordination, and recovery-oriented goals.
  • Collaborate with participants to develop and implement aftercare plans for successful community reintegration.
Teamwork and Development:
  • Actively engage in division and supervision meetings to enhance collaboration and program effectiveness.
  • Pursue ongoing professional development through training and skill-building opportunities.
  • Cultivate a cooperative atmosphere, emphasizing the program’s mission and participant needs.
Safety and Compliance:
  • Maintain a safe environment, addressing hazards and adhering to safety protocols.
  • Respond effectively to medical and psychiatric emergencies to ensure participant and staff well-being.
Qualifications and Skills:
  • Proven ability to work independently and within a team, managing priorities effectively.
  • Strong oral, written, computer, and organizational skills.
  • Demonstrated flexibility to adapt to changing participant and program needs.
  • Compassionate and patient interpersonal skills.
  • Experience in trauma-informed care and residential program management preferred.
  • Knowledge of addiction recovery principles, mental health care, and HUD regulations is beneficial.
  • Valid driver’s license, automobile insurance, and access to a reliable vehicle during work hours.
  • Must be able to pass a background and CORI check.
Education and Experience:
  • Minimum: Two years of experience in mental health, addiction services, or a related field, with progressively responsible roles.
  • Preferred: College degree or equivalent experience in residential program settings and prior supervisory roles.
Physical Requirements:
  • Ability to communicate effectively in writing and verbally.
  • Frequent use of hands for administrative tasks and occasional physical activities such as climbing stairs or lifting up to 40 pounds.
  • Visual acuity for detailed documentation and assessment tasks.
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (403B, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Long Term Disability

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