Program Supervisor

Are you passionate about supporting individuals in their journey toward independent living? We are seeking a Program Supervisor to lead our SOR Rapid Rehousing Program. In this role, you will provide outreach, assessment, and engagement to program participants, helping them transition from residential substance use treatment to independent housing. You will also develop and utilize eligibility screenings, manage program budgets, network with community agencies, oversee waitlists, and supervise one Housing Coordinator.

Working closely with the Housing Coordinator, you will assess participant needs, assist in securing safe and affordable housing, support income management, and help strengthen community connections. This position requires professionalism and adherence to MHA’s Core Values—Respect, Integrity, and Compassion—as well as compliance with agency policies, program funding requirements, and regulatory guidelines.

Hours of Operation: M-F from 9a-5p with some flexibility required

Position’s Essential Functions

1.       Develop and utilize eligibility screenings to determine participant eligibility.

2.       Engage with participants in the community. Using a trauma-informed and person-centered perspective, assess their strengths and needs, identify their goals, and support them in achieving these goals and obtaining suitable housing.

3.       Support participants in transitioning out of BSAS substance use treatments and into independent living.

4.       Develop and monitor program services, including writing assessments, treatment objectives, crisis plans, and relapse prevention plans.

5.       Review and check files, notes, records and other documentation (electronic and paper) for accuracy, completeness and use of proper procedures. Maintain housing files including running rent reasonableness reports.

6.       Foster positive working relationships with area landlords.

7.       Review and monitor program’s budget and submit documentation to fiscal department in accordance with the fiscal department’s guidelines/procedures.

8.       Coordinate moves with Housing Coordinator and assist with moving process including purchasing furniture.

9.       Conduct regular documented supervision with Housing Coordinator with focus on employee needs and questions.

10.   Reach out to area programs that may have appropriate referrals for SOR RRH; inform them about the program, answer questions, and present program at community-based provider meetings when appropriate.

11.   Regularly attend and actively participate in team meetings, supervision meetings, and other scheduled meetings.

12.   Attend all mandated trainings within the specified orientation period. Attend ongoing mandated trainings and maintain required certifications. Pursue additional activities and training to enhance job knowledge and competency which afford opportunities for professional growth.

13.   Communicate and report in a timely manner all issues, concerns or incidents to supervisory personnel.  Complete the necessary written documentation related to particular incidents within mandated timelines.

14.   Regularly utilize online agency reporting systems; internet based applications (such as the time sheet program); and any future programs that are deemed necessary to complete the job.  Read email daily.  Attend training to strengthen or gain new computer skills as necessary.

15.   Report any incidents of participant abuse (physical, emotional, sexual) or act of omission/neglect to agency management, the Disabled Person’s Protection Commission (DPPC), DCF, or elder abuse hotline, as applicable.

16.   Perform other similar or related duties as responsibilities necessitate or as assigned by supervisor.

Required Knowledge, Skills, and Abilities

·         Valid driver’s license, sufficient automobile insurance, acceptable driving record, and a safe reliable vehicle during working hours.

·         Demonstrated ability to work independently, manage time, prioritize tasks, take initiative, follow through, and work cooperatively as a member of a team.

·         Good oral, written, computer, and organizational skills.

·         Demonstrated ability to adapt to the changing needs of the program participants.

·         Strong interpersonal skills, patience, caring, and compassion.

·         Must be at least twenty-one years old.

Required Education and Experience

·         Previous experience working with people who have experienced homelessness, mental health conditions, substance use disorders, and/or trauma is required.

·         Bachelor’s Degree preferred

·         Bilingual (Spanish/English) and lived experience preferred

·         Previous management experience preferred.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability