What are the responsibilities and job description for the Program Supervisor position at Mental Health Association - Western MA?
The Mental Health Association (MHA) is seeking a dedicated and compassionate Program Supervisor for our GRIT program in Holyoke, a 16-bed program dedicated to supporting LGBTQ individuals with co-occurring substance use and mental health needs. This position provides an opportunity to lead a team in fostering a trauma-informed, gender-responsive environment rooted in understanding and respect for the LGBTQ community. The Program Supervisor will oversee program operations, staff training, and participant care, ensuring a structured and supportive environment that empowers residents to achieve recovery and long-term community reintegration.
Supervisory Duties:
- Lead, train, and support a multidisciplinary team, ensuring adherence to agency, state, and federal guidelines.
- Facilitate individual and group supervision to promote professional development and enhance staff autonomy.
- Conduct performance evaluations and manage corrective action plans to ensure staff accountability and growth.
- Coordinate team meetings and maintain clear communication across the program.
- Collaborate with HR on recruitment, onboarding, and scheduling.
Administrative Functions:
- Ensure accurate and timely documentation, including contact notes, Individual Action Plans, and medication logs.
- Manage fiscal responsibilities, including collection of room and board fees.
- Coordinate with service providers, medical professionals, and external partners to ensure comprehensive care.
- Oversee timesheets, program reports, and budget adherence.
- Participate in on-call rotations to provide critical support when necessary.
Participant Support and Advocacy:
- Guide staff in delivering person-centered care that emphasizes self-advocacy and skill-building.
- Foster a supportive, trauma-informed environment through psycho-educational groups and structured programming.
- Support participants in daily living activities, medical coordination, and recovery-oriented goals.
- Collaborate with participants to develop and implement aftercare plans for successful community reintegration.
Teamwork and Development:
- Actively participate in division and supervision meetings to enhance collaboration and program effectiveness.
- Pursue ongoing professional development through training and skill-building opportunities.
- Cultivate a cooperative atmosphere that prioritizes the program’s mission and participant needs.
Safety and Compliance:
- Maintain a safe environment, addressing hazards and adhering to safety protocols.
- Respond effectively to medical and psychiatric emergencies to ensure participant and staff well-being.
Required:
- Proven ability to work independently and within a team, managing priorities effectively.
- Strong oral, written, computer, and organizational skills.
- Demonstrated flexibility to adapt to changing participant and program needs.
- Compassionate and patient interpersonal skills.
- Valid driver’s license, sufficient automobile insurance, and access to a reliable vehicle during work hours.
- Ability to pass and maintain certifications in Medication Administration Program (MAP), CPR, and First Aid.
Preferred:
- Experience in trauma-informed care and residential program management.
- Knowledge of addiction recovery principles, mental health care, and HUD regulations.
- College degree or equivalent experience in mental health, addiction services, or a related field.
- Supervisory experience in residential program settings.
- Frequent use of hands for administrative tasks.
- Occasional physical activities such as climbing stairs or lifting up to 40 pounds.
- Visual acuity for detailed documentation and assessment tasks.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (403B, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Long Term Disability
