Community Crisis Case Manager

Community Crisis Case Manager

Department

Emergency Services

Created

6/17/2024

Reports to

Mobile Crisis Response Manager

Revised

9/18/2024

FLSA Status

Non-exempt

EEO - 1

Service Workers

Position Type

Full Time

Travel

Regular travel within service area is required.

Work Hours

40 hours per week, possible weekend on call hours

1st shift: 7:30 am – 3:30 pm

2nd shift: 3:00 pm – 11:00 pm

3rd shift: 11:00 pm – 7:00 am

Positions Supervised

None

Summary

The Community Crisis Case Manager position provides quality and timely case management services through a strength-based approach to clients experiencing a crisis, in support of the client stabilizing from a psychiatric emergency, adapting to life situations, learning independent living skills, and preventing or reducing hospitalizations.

Essential Functions

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Provides direct crisis case management services to children and adults experiencing a psychiatric crisis, in an effort to stabilize and de-escalate individuals and integrate or maintain them in the community while working to maintain them in the least restrictive setting, when possible and applicable.
• Provides first contact with those experiencing a psychiatric emergency, assesses appropriate level of services for individual’s needs, and coordinates needed services with internal service providers.
• Reviews all cases when clients are released from an inpatient psychiatric hospital or have stabilized after crisis house placement. Consults with emergency services therapist to develop an Alternative Safety Plan or consider client’s return to a secure placement after completing post hospital discharge assessment while out in the community.
• Assists those in a psychiatric crisis to identify and secure resources within the agency and community.
• Maintains accurate and complete records of all client services, as defined by state licensing agencies, funding agencies, and Mental Health Center standards and requirements. Submits progress notes, timesheets, and all work-related paperwork in a timely manner and in acceptable format as determined by agency requirements.
• Develops knowledge of community resources and how to access these services for the benefit of clients.
• Establishes and maintains a positive working relationship and professional demeanor with clients, external community partners, Center staff members, and visitors.
• Attends professional workshops and seminars in order to maintain and improve professional skills and meet licensure/certification requirements.

Work Environment

This job operates in a community setting, as well as in a professional office setting. This position primarily works with clients out in the community. This role uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This list is not exhaustive and may be supplemented as necessary.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; handle objects; grasp and reach for items with hands and arms; manipulate hands and fingers; climb stairs; balance; stoop, kneel, or crouch; and talk or hear. The employee must occasionally lift or move up to 25 pounds. The employee is required to become certified in Managing Aggressive Behaviors (MAB), which includes training in proper restraint/physical intervention techniques to be utilized as a last resort. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Language skills are required, including the ability to read, write, comprehend, and speak the English language. This position also requires the ability to interpret written materials, write reports and business correspondence, and effectively present and respond to questions.

Important Information

This job description has been examined for compliance with the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA). The agency has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the agency reserves the right to change this job description and/or assign tasks for the employee to perform, as the agency may deem appropriate.

Skills & Abilities

Education & Experience

Associate’s degree plus two years’ experience in the health and human services field OR four years’ experience in the health and human services field is required. Bachelor’s degree in psychology, social work, or counseling is preferred.

Certifications & Licenses

Must complete Case Management Training and provide certificate within 6 months of hire.

Computer Skills

Computer experience in Microsoft Office programs and basic computer fluency.

Additional Qualifications

Ability to work with persons with serious emotional disturbance, severe and persistent mental illness, and/or substance abuse issues, especially those experiencing a psychiatric crisis; possess demonstrated interpersonal skills and ability to react effectively in a variety of human service situations; ability to work independently and as a member of a therapeutic team.