What are the responsibilities and job description for the CIS Homeless Outreach Case Manager position at Mental Health Kokua?
POSITION TITLE: CIS / Homeless Outreach Case Manager (Oahu)
PROGRAM: CIS (Community Integration Services)
RESPONSIBLE TO: CIS Homeless Services Coordinator/Clinical Director
FLSA STATUS: Non-Exempt
POSITION GOALS:
To provide Community Integration Services (CIS) transition to housing for homeless adults with serious mentally illness, and function as the key singular linkage between the consumer, the services provided. Serves a liaison with Ohana Health Plan as the funding source. Collaborates and coordinates services with the Adult Mental Health Division, Partners In Care (CoC), community mental health centers, relevant case management providers, government entitlements, and other community resources.
ESSENTIAL FUNCTIONS
- CIS Homeless Services Coordinator will get referrals from CCS case managers and will get it approved before distributing to CIS/Homeless Outreach Worker case managers.
- Maintain a caseload of 15 CIS homeless outreach consumers.
- Each CIS case manager will meet with their clients 4x a month and progress notes will be immediately entered in NextStep and/or at least 24 hours after meeting.
- Provide outreach in flexible working hours to effectively provide outreach services to the homeless mentally ill adults who will not readily go to the community mental health center for treatment services.
- Establish rapport with the target population in order to link them to needed services in the community. Use motivational interviewing and stages of change, and incentives (e.g., zip-lock bags with soap, shampoo, snacks, etc.) to engage single adults with mental illness in services.
- Assess the need for psychiatric and medication evaluations; make appropriate referral consultations with the medical staff. Ensure that the consumers referred are diagnosed as seriously mentally ill.
- Assist client to obtain government identification and register
edas clients with a health plan including registration numbers. - Collects and coordinates the entry of data submitted from homeless providers with the VI-SPDAT.
- Documents clinical assessments, treatment plans, interventions and other information in clinical record according to Continuum of Care guidelines; maintains confidentiality of all clinical information and records in accordance with state and federal regulations and regional guidelines.
- Receive and process feedback from selected consumers on their satisfaction with outreach and other services received.
- Serves as administrative liaison for AMHD and Continuum of Care, providing monthly data reports on numbers of VI-SPDAT’s completed; numbers of case conferences completed; enters data in the Homeless Management Information System (HMIS).
- Participates in case conferencing with the Continuum of Care to review clients and coordinate housing placement.
- Documents in clinical records (as applicable) according to MHK policy, including timely entry, and accurate portrayal of services.
- Confirms (as applicable) accurate insurance/payer coverage for each person served by checking the applicable website weekly, or as required by contract.
- Participate in supervision and in-service training.
- Performs other related duties as assigned by Management/Supervisory staff.
- Performance for each CIS case managers will be closely monitored by the CIS Coordinator.
CORE EXPECTATIONS
- Customer Service. Is proactive to create, adapt and develop services that are responsive to customer needs/ expectations. Maximizes customer satisfaction.
- Adheres to and maintains current MHK work rules. Reports and/or resolves issues of non-compliance.
- Adheres to and maintain current knowledge of MHK code of conduct/ethics, applicable federal and state laws and regulations, accreditation and MHK policies and procedures. Reports and/or resolves issues of non-compliance.
- Adaptability/ Change Management. Is flexible and open to new ideas. Creates/ supports new initiatives. Assists others. Exhibits optimism in adapting to change. Seeks opportunities to try new ways of doing things. Begins projects with the end in mind.
- Communication & Listening Skills. Uses current MHK transparent communication model. Keeps others informed. Writes and speaks clearly, concisely, and effectively. Uses active listening. Genuinely strives to understand other viewpoints first before speaking. Respects differing viewpoints.
- Conflict Resolution & Negotiation. Uses current MHK conflict resolution model. Goes first to the person with whom there is a problem. Focuses on the operating issues, separating out the personal issues. Seeks clear, equitable solutions that benefit the greater organization.
- Problem Solving. Uses current MHK problem solving model. Resolves problems timely, with win-win solutions that benefit the greater organization. Follow through, applies solutions, and is accountable.
- Teamwork. Participates and supports the collective MHK goals and offers ideas to synergize solutions.
- Systems Thinking. Expresses opinions, offers solutions and makes decisions based on clinical/ business principles; corporate goals; and current MHK values/ ethics.
- Organizational Alignment. Offers opinion, solutions and decisions for individual programs that are aligned with the mission, values, and goals of the greater MHK organization.
- Accountability & Compliance. Is accountable for assignments. Offers to assist others. Holds self and others accountable for business functions. Complies with MHK work rules, and corporate compliance policy.
- Utilizing Resources & Stewardship. Is proactive to create, adapt and develop services that are responsive to customer needs/ expectations. Maximizes customer satisfaction.
QUALIFICATIONS
Expectations:
To assist people with psychiatric disabilities ranging from transitional issues such as anxiety and depression, to life-long, serious mental illness; e.g., schizophrenia; bi-polar disorders; and behaviors that may involve psychosis (i.e., hearing voices; visual hallucinations; delusions, etc.).
To facilitate stressful situations and emotional conflicts with persons served and other stakeholders as part of your job.
Education & Experience:
Minimum Qualifications: High school diploma and three (3) years of work experience in human services.
Preferred Qualifications: Bachelor’s degree with course work in psychology or social work preferred. Shall have or be working towards competencies in providing services for dually diagnosed individuals.
Professional/Personal Skills: Ability to serve as a positive mentor for adults with mental illness needing assistance with daily living skills and community acceptance. Desirable characteristics include tolerance in crisis or stressful situations; able to work as part of a team, good interpersonal and problem-solving skills; flexibility; good oral written and communication skills.
LICENSES & CERTIFICATIONS:
Pre-employment:
- Criminal Background Check
- Health Clearance
- High school diploma or equivalent and/or official College Transcripts (mailed from the school directly to MHK)
Required:
- Current CPR & First Aid Certificates
- Current TB Clearance or TB X-Ray (two-step TB Clearance is required for TLP location)
If applicable for the position:
- Copies of current professional licenses held
- Current valid Hawaii driver’s license, vehicle insurance & safety inspection
- Current safe driving record as documented by a Traffic Abstract
PHYSICAL DEMANDS:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
May occasionally be required to lift up to 25 pounds in a work setting. Must talk and hear frequently for telephone use and basic communication. May periodically sit, stand, bend, stoop, twist, reach, walk and climb stairs. Must be able to drive to different locations, which requires the use of a personal vehicle.
WORK ENVIRONMENT:
Variable, depending on need.
