What are the responsibilities and job description for the Receptionist/Registrar position at Mentoring Alliance?
Receptionist/Registrar
Reports to the Regional Support Specialist
PROFILE
As with all employees at Mentoring Alliance (MA), the Receptionist/Registrar (RR) is considered to be a minister of the gospel. The RR is a Christ-follower that sets an example for believers and nonbelievers and leads a life that is above reproach. This person flourishes in a biblically grounded, grace-based, Christ-centered, excellence-driven, and multiethnic environment.
MISSION STATEMENT
The mission of the Receptionist/Registrar is to provide high-quality customer service to Mentoring Alliance constituents and to execute programmatic registration processes.
CLASSIFICATION AND STATUS
This is a class 10 non-exempt position. It is part-time and averages 0-30 hours per week.
KEY RESULT AREAS
1. Performs Reception Duties:
● Greets office guests of Mentoring Alliance.
● Answers questions and connects guests to the appropriate staff members.
● Answers Mentoring Alliance’s main telephone line in an upbeat and friendly manner.
● Returns missed calls, voicemails, and emails received at the reception desk.
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2. Manages Registration Activities:
● Oversees all aspects of the registration process for the After School and Summer Camps Programs.
● Communicates with members and parents to answer registration and account questions.
● Takes payments in person or over the phone.
● Registers members and parents in the Enrollsy database.
3. Provides Regional Administrative Support:
● Provides administrative support including but not limited to bulk mailings, recordkeeping, and events.
● Provides administrative support to RSS as needed.
4. Other Duties as Assigned by Supervisor and/or the regional Executive Director:
● Serves on appropriate committees; attends staff meetings, board meetings, and other staff functions.
● Strengthens teamwork, collaboration, alignment, morale, transparency, credibility, and trust throughout the ministry.
● Fulfilled necessary tasks, projects, or roles assigned.
QUALIFICATIONS
● Some college preferred
● Bilingual English/Spanish required
● Experience in administration required
● Some experience in registration preferred
● Word processing and general computer experience required
DISCLAIMER
The information presented indicates the general nature and level of work expected of staff in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and outcomes required of employees assigned to this job. Your signature indicates that you have read, understand, and agree to perform the job duties outlined in this job description to the best of your ability as long as you are in this role at Mentoring Alliance.
