Account Manager

MentorMate is seeking an Account Manager to deliver excellence in our existing customer contracting, retention, and experience efforts. The Account Manager will support the client engagement function within MentorMate and will be responsible for proactively developing one-on-one business relationships within our client base, while finding opportunities to introduce MentorMate’s service offerings to solve business problems.

The Account Manager will partner with cross-functional teams including Sales, Solutions, Delivery, Legal, Finance, and the rest of the Operations team to align resources to facilitate deal closure. The Account Manager will project manage proposals, approvals, and contracting workflows for assigned client accounts. In addition, The Account Manager will assist in tracking and analyzing the metrics associated with our existing customer base. 

We are looking for a candidate that is highly analytical, business savvy, excels at writing and project management, and can partner with key decision makers to drive to successful outcomes. The ideal candidate is a strong cross-organizational team player that can quickly process information from various sources under very tight deadlines. 

As a fast-growing company, MentorMate provides challenging careers in a friendly, team-oriented environment. We value our employees and share our success through competitive pay, recognition, advancement opportunities, and a great working environment.

Responsibilities Include:

• Develop a strong understanding of the company, its offerings, and all new initiatives that impact proposal responses

• Proactively identify and drive sales opportunities within assigned account base

• Manage the entire workflow of contract renewals and additional business including contracts, proposals, RFPs, and estimates

• Arrange and participate in technical and sales presentations to clients as needed

• Build strong productive relationships with clients as well as internal partners to drive deal efficiency and meet revenue objectives

• Key communicator role between clients and team leads as needed

• Responsible for ensuring a world-class client and team experience

• Provide strategic analysis such as margin analysis, account growth plans, travel plan costs, etc.

• Assist with special projects as assigned

• Position will require less than 20% travel

Minimum Qualifications:

• 3 years of related professional experience

• Outstanding analytical skills, including ability to deliver reporting that informs strategic decisions

• Outstanding writing, editing, and verbal communication skills

• Proven ability to successfully manage projects from start to finish

• Ability to multitask, prioritize, and manage changing priorities

• Excellent cross-organizational skills, including the ability to influence without authority and communicate with senior executives

• Strong interpersonal and relational aptitude, and team-oriented

• Ability to adapt quickly to a changing environment

Preferred Qualifications:

• Associates Degree/Bachelor’s Degree in a related field

• Experience in a software or technical company desired

• Experience working with offshore remote teams

• Working knowledge of Hubspot

• Proficiency in Google applications

About Our Company

We developed our first mobile app in 2001. You read that correctly. It was a Palm Pilot app designed to aid students in learning foreign languages. Since then, we’ve grown and evolved to cover the full spectrum of software solutions. Our team of almost 700 scales quickly and offers end to end services that tackle specific tech challenges across a range of industries, platforms, and technologies. While our roots are in education, nearly half of our business is focused on healthcare and the large amounts of secure data that comes with it.

MentorMate is a place of constant energy and personality. On the clock, we’re technology experts and leaders that bring passion and knowledge to every project. Off the clock, we’re an eclectic bunch of foodies, music buffs, artists, sports fanatics, karaoke pros, and outdoor enthusiasts.

MentorMate is part of the Taylor family of companies. Taylor companies provide communication services, products and technologies to many of the most recognizable brands in the world.

http://mentormate.com

Benefits & Perks

MentorMate offers a flexible work environment with in-office, work from home, or hybrid work arrangements and a flexible schedule to help you maintain a healthy work/life balance. We offer a competitive base salary, and an attractive benefit package including health, dental, vision, life and disability insurance, 401K, PTO and Holiday pay.

MentorMate/Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.