What are the responsibilities and job description for the Desktop Support Engineer position at Mentra?
***** Great Opportunity with Mentra's Client in Redmond, WA******
About the Company:
Mentra is a neurodivergent-friendly talent platform that intelligently matches neurodiverse individuals with employers that value their strengths.
Duties and Responsibilities
- Performs customer support, training, and troubleshooting activities for various IT services.
- Interacts with customers, troubleshoots, and resolves problems related to hardware, software and/or process to the customers' satisfaction via phone, chat, email or in-person.
- Escalates issues that require more detailed analysis to more experienced personnel.
- Receives and records customer inquiries regarding IT-related problems and/or services. Notifies customers when problems have been resolved and logs closure entries.
- Assists in evaluating and making recommendations regarding hardware, software, processes, and services that will improve overall IT support for customers.
- Performs Asset Management activities that identify and labelling new IT assets, purchasing of new IT assets, and documentation associated with IT Asset Management tools or systems.
- May perform periodic audits with both internal and external auditors.
- Completes customer support tasks and assignments given by more senior personnel. Coordinates assistance from others for highly complex technical support areas.
- Organizes and conducts training activities required for various capabilities in support of business and customer needs.
You Must Have
- 5 years of experience required.
- High School Diploma required.
- Ability to obtain and maintain a U.S. Department of Energy (DOE) security clearance (some positions require additional DOE designations).
- Regular and reliable attendance is an essential function of this job.
- Ability to travel up to 10% of the time.
- Ability to work remote, hybrid, or on-site as directed by management and is determined by the needs of the business .
