Operations Manager - ITP

Main accountabilities include:

• Fully responsible for all aspects of the station. Services offered at the station include ITP Fuelling
  and GSE Fueling services.
• Reviews data on incoming flights such as scheduled or estimated times of arrival or departure,
  destinations and downline station stop, in order to plan work activities.
• Directs and coordinates all operations functions and ensures workers and equipment are available for
   fueling and defueling services.
• Analyzes reports and records of operations and inspects facilities to determine effectiveness of
existing methods and procedures and physical condition of facilities and equipment.
• Prepares and submits recommendations designed to improve efficiency of fueling services.
• Investigates causes of accidents and recommends safety measures for preventing further occurrences.
• Leading and working with the senior team to maintain and enhance appropriate, effective safety &
   security systems, risk assessments, periodical inspections & audits, operational training programs,
   planning, operational processes, and service delivery.
• Regularly interacts with customers to promote the station and to measure the level of customer
   satisfaction.
• Uses customer feedback to constantly develop and improve capabilities and processes.
• Implementation of the company policies and procedures, promoting sound safety, security, and people
   management practice
• Promoting and driving a ‘safety first’ culture through all levels of the organization.

• Ensure the business unit remains fully compliant with internal standards and all relevant industry,
regulatory and state legislated requirement.
• Lead and motivate hard working teams to deliver excellent quality and productivity.
• Safety and security are the responsibility of each employee.
• Required to attend the mandatory training imposed by the Company and Airlines as per job role.
• Maintains all equipment records and monitors vehicle registration and hour meter program.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Perform as a mentor to other employees and provide training to new employees.
• Some responsibilities may include interviewing, hiring, and training employees; appraising performance,
  rewarding and disciplining employees; addressing complaints and resolving problems as needed for
  violations of company policy.
• Complete shift reports and sign timecards
• Assist in the preparation of performance evaluation forms.
• Prepare disciplinary incident and/or termination reports.
• Conduct shift briefings to ensure staff is organized and informed.
• Comply with the company’s attendance/tardiness standards.
• Other duties may be assigned.

Safety, Security and Compliance

All employees have a responsibility and duty while at work to:

• Take reasonable care for the health and safety of themselves and of others who may be affected by their actions
  or omissions whilst at work.
• Fully versed in International Aviation Safety and Security standards and passionate about promoting them
  within the organization.
• Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements
  imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of
  health, safety, or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or
  immediate danger to health and safety.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor,
  who will then follow the procedures contained in this manual.
• Carry out work in accordance with information and training provided and any specific workplace health and
  safety rules or procedures.
• Fully understand the company health and safety policy.
• Attend training courses as may be arranged by the Company.

Qualifications and Experience

• Bachelor's degree (B.A.) from four-year College or university; or five to ten years related experience
  and/or training; or equivalent combination of education and experience.
• Excellent leadership and people management skills
• Experience in business development, sales, and commercial negotiation & pricing
• Extensive management and/or support service experience, preferably in an in-to-plane fueling or
  ground equipment fueling environment.
• Strong communication and interpersonal skills balanced with a high level of confidence to influence
  and present at all levels.