Administrative Assistant

Join Mercantile Bank as an Administrative Assistant in Grand Rapids, MI and step into a dynamic role where you can showcase your problem-solving skills and knack for innovation. As a customer-centric organization, we thrive on excellence and integrity, offering you the opportunity to contribute to a collaborative and inclusive work culture. Enjoy the flexibility of working from home while maintaining a high standard of professionalism and accountability. Your role will be pivotal in supporting various departments and ensuring smooth operations.

Competitive pay commensurate with experience is offered for this position. Don't miss out on this exciting opportunity to be part of a forward-thinking team at Mercantile Bank. Apply now to bring your administrative skills to the next level with us.

Mercantile Bank: What drives us

Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 5.25 billion in total assets, and nearly 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day and are accountable not only to our customers, but to our employees and the communities in which we serve. We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We believe in hiring people based on their character and if necessary, teaching them the skills they need to be successful. We focus on developing employees and seek to promote from within whenever possible. Our reputation as a great place to work didn't just happen. Our intentional efforts to provide excellent benefits, competitive wages and bonuses, volunteer opportunities, and many options for you to get involved, whether your interest is in learning more about banking, sharpening your leadership skills, or planning a fun activity we have a way for you to get connected with others in the bank and the community. We're proud (but honestly not that surprised) to be one of West Michigan's Best and Brightest Companies to Work For, 20 years and counting.

Day to day as aN Administrative Assistant

As an Administrative Assistant at Mercantile Bank, your day-to-day will involve providing administrative support to various teams, assisting in scheduling meetings, managing correspondences, and maintaining organized records. You will be the first point of contact for internal and external inquiries, demonstrating excellent customer service and a solution-oriented mindset. Collaborating with colleagues to ensure efficient workflow and handling sensitive information with integrity will be key aspects of your role.

Essential Job Functions:

• Schedules and organizes complex activities for several members of the management team.
• Organizes and prioritizes large volumes of information.
• Handles highly confidential and non-routine material and meets deadlines.
• Works independently and within a team on special and non-recurring and ongoing projects. Acts as a project manager for special projects.
• Greets, screens, and directs incoming visitors, employees, calls; monitors and sorts correspondence and proofreads all materials.
• Assists with creating general correspondence, communications, presentations, memos, charts, tables, graphs, business plans, shipping packages, travel, etc.
• Strong attention to detail, follow-through, and follow-up are essential.
• Interacts with the Executive Administrator, Executive Assistants, and Senior Management to accomplish daily, weekly, and monthly tasks as well as special projects.
• Must be comfortable interacting with employees across the entire organization as well as clients, guests, and community leaders.
• Creates and maintains databases, spreadsheets, presentations, communications, and reports as needed (Microsoft Office software skills required: Outlook, Excel, Word, Teams, and PowerPoint).
• Serves as assistant administrator of volunteer tracking platform; prepares weekly data file, creates, and reviews monthly reports, maintains updated engagement elements, reviews and approves group events, and answers employee questions.
• Able to work with audio-visual systems and high-end copier operations.
• Compiles large amounts of data and/or paperwork.
• Assists with coordinating events, scheduling, making catering arrangements, and conference room reservations for visitors, customers, and employees.
• Interacts with facilities to arrange room set-up, prepares conference room schedules, and communicates important details to key staff.
• Monitors conference room schedules and resolves conflicting appointments.
• Orders all office supplies for the Administration Department.
• Coordinates equipment service needs.
• Other duties and projects as requested.

Embrace the opportunity to learn and grow within a fast-paced and energetic work environment, where your contributions will directly impact the success of the organization.

Would you be a great Administrative Assistant?

To excel as an Administrative Assistant at Mercantile Bank, proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams and Powerpoint) is crucial. Strong organizational skills, attention to detail, and the ability to multitask effectively will be essential in managing various administrative responsibilities. Excellent written and verbal communication skills are a must for clear and professional correspondence. A proactive attitude, problem-solving abilities, maintaining a professional appearance and a high level of discretion when handling confidential information will set you up for success in this role.

Adaptability, a willingness to learn, and a collaborative spirit are qualities we value in our team members.

Connect with our team today!

If you believe that this position matches your requirements, applying for it is a breeze. Best of luck!