Help Desk Technician - 19hr

Ready to join the transformation? Merced College is not just your ordinary community college – we're pioneers of change, ready to redefine the educational landscape and set new standards for excellence! Situated in the heart of California's vibrant Central Valley, Merced College isn't just a workplace; it's a gateway to endless possibilities!

Innovation at its Finest: At Merced College, innovation isn't just a buzzword – it's our way of life! We're committed to staying ahead of the curve with cutting-edge technology, transformative instructional practices, and unparalleled customer service. Join us as we pave the way for the "new" community college experience!

Invested in you: At the heart of Merced College's success are our dedicated employees. That's why we prioritize your well-being, happiness, and professional growth. With a culture of support and employee engagement initiatives, we ensure that every member of our team feels valued and empowered to reach their full potential.

About Us: Founded in 1962, Merced College boasts a rich history of academic excellence and community engagement. But we're not stopping there! We're on a mission to revolutionize the community college experience, blending tradition with innovation to create a dynamic learning environment unlike any other.

Location Perks: Nestled amidst stunning natural landscapes, Merced is more than just a place to work – it's a lifestyle! Imagine living in a picturesque town with access to the Bay Area, Sacramento, and the breathtaking Yosemite National Park just a stone's throw away. With affordable housing options and a thriving community of 90,000 residents, Merced offers the perfect balance of urban amenities and small-town charm.

Don't miss out on this incredible opportunity to be part of something truly extraordinary. Join the Merced College family today and embark on a journey of innovation, growth, and fulfillment! If you're passionate about making a meaningful impact, fostering innovation, and empowering others to succeed, then Merced College invites you to join. Embrace the opportunity to be part of a dynamic community dedicated to shaping the future of higher education. Apply now and let's embark on this exciting journey together! Apply now and let's shape the future together!

• Degree/Certificate Programs
• Transfer
• Career Technical Education
• Workforce Training
• Lifelong Learning
• Basic Skills
• Community Engagement

Examples of Duties

Representative Duties:

• Monitor, acknowledge and document Help Desk related phone calls, emails, and user-generated requests to ensure technical issues are identified and routed appropriately.
• Communicate with ITS support staff regarding technical issues or requests and provide necessary information
• Assist in utilizing and maintaining the Help Desk Database as well as data entry into various database and electronic documents
• Provide minor troubleshooting of hardware and network related issues, as well as, assist in basic software installation, configuration, troubleshooting. Assist users in identifying and resolving problems
• Attend and participate in district-wide, departmental meetings and committees to discuss technology-related issues and gather/convey information
• Advise users on the effective use of software to meet their department needs
• Assist with training documentation
• Assist with tracking and maintaining technical libraries
• Develop knowledge and technical skills continuously to keep up with technology
• Other related duties as assigned

Knowledge of:

• Computer and network terminology
• Operational characteristics of computer equipment and peripheral equipment
• Operational characteristics of computer operating systems
• Operational characteristics of computer software applications such as word processors, spreadsheet applications, database applications, presentation applications, web applications, and various educational applications
• Methods and techniques used in the installation and troubleshooting of software applications on computers in a network environment

Ability to:

• Communicate clearly and concisely, both orally and in writing
• Solve practical problems using analytical and research skills
• Provide support and respond to requests and inquiries from users regarding computer equipment, software applications, and resource scheduling
• Establish and maintain effective working relationships with those contacted in the course of work
• Operate computers and peripheral equipment, diagnose technical issues, query databases, technical manuals and utilize web resources as needed
• Promote and incorporate culturally affirming DEIA and anti-racist principles to nurture and create a respectful, inclusive, and equitable learning and work environment. In conducting their duties, staff members shall respect and acknowledge the diversity of students and colleagues.

Typical Qualifications

MINIMUM QUALIFICATIONS

Required:

• Associate's degree
  OR
• High School diploma OR GED AND three (3) years applicable experience
  OR
• the equivalent education and experience.
• Sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students

PHYSICAL DEMAND AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential job functions.

Environment:

Physical Ability to:

• Ability to work at a desk, conference table or in meetings of various configurations
• Ability to hear and understand speech at normal levels
• Ability to communicate so others will be able to clearly understand normal conversation
• Ability to read printed matter and computer screens
• Ability to stand or sit for prolonged periods of time
• Ability to bend and twist, stoop, kneel, crawl, push, pull
• Ability to lift, carry, push, and/or pull moderate to heavy amounts of weight
• Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard
• Ability to reach in all directions

Supplemental Information

How to Apply:

• Submit a complete application by the closing date/time on the Merced College career pages at https://www.governmentjobs.com/careers/mccd/transferjobs

Required Documentation:

• Letter of interest addressing your qualifications for the position (cover letter)
• Resume
• List of three professional references (no reference letters permitted)

Only the required documentation as listed above will be accepted for this recruitment. Any additional documentation will be removed from your application profile.

Interview Information:

Those applicants deemed highly qualified for the position will be invited to appear for oral interviews before a screening committee. A limited number of candidates will be invited to interviews. Interviews will be scheduled onsite.

Employee Benefits:

Permanent part-time employees receive paid holidays as well as prorated vacation and sick leave. While permanent part-time employees are not eligible for health/vision/dental care coverage or group life insurance, the District does offer an optional supplemental benefits suite.

Condition of Employment:

The selected candidate must be fingerprinted and tested for tuberculosis at his/her own expense prior to the start of employment. In compliance with the Immigration Reform Act of 1986, all new employees are required to verify their identity and the right to work in the United States. All offers of employment are subject to approval by the Board of Trustees. The applicant must be able to perform the essential functions of the position with or without reasonable accommodations.