Support Services Assistant - Extra-Help Support Services Assistant

This recruitment is being established to obtain a current eligible list for both Full time and Extra-Help vacancies.  Extra-Help are not entitled to county benefits and are limited to a maximum of 25 hours per week. Extra-Help pay is $21.30 per hour.

Duties may include, but are not limited to, the following:
 

• May provide lead direction to other clerical support staff.
   
• Uses a personal computer and a variety of software to develop complex applications which support a Department's programs, services, and administrative functions.
   
• Researches, tests, and enhances vendor supplied software applications and utility programs to assess, design, and develop applications for a Department.
   
• Inputs a variety of data and information into personal computer software and generates reports and documents.
   
• Uses software manuals, utilization guides, and personal contacts with software vendors to develop expertise and new uses for software packages.
   
• Coordinates with Department supervisors and management in producing and maintaining project files, information systems, and composing and creating reports.
   
• Performs a variety of complex administrative, office support and para-professional functions.
   
• Revises and updates existing personal computer applications and information systems.
   
• Gathers data, conducts surveys, and prepares reports. Also develops graphics for presentations and studies.
   
• Creates complex spreadsheets, report formats, forms, and record maintenance systems.
   
• Responds to a variety of public, staff, and management inquiries, providing the requisite information, or referring the requests to supervisory and management staff as appropriate.
   
• Assists in special projects designated by the department.

EITHER, I

Experience:
Three (3) years of full time experience performing a variety of office and administrative support work utilizing a personal computer and software applications, such as word processing, spreadsheet, desktop publishing, imaging, and database software.

OR, II

Education: 
Equivalent to completion of a two (2) year Associate Degree from an accredited college or university with at least twenty-four (24) units in Office Administration or another closely related field.

AND

Experience: 
One (1) year of full time experience which require proficiency in performing a variety of office and administrative support work utilizing a personal computer and software applications, such as word processing, spreadsheet, desktop publishing, imaging, and database software equivalent to a Typist Clerk II or Office Assistant II with Merced County.ESSENTIAL FUNCTIONS
 

• Operate a personal computer and other modern office equipment.
   
• Communicate effectively with others in person and over the telephone.
   
• Conduct research and develop appropriate correspondence.
   
• Maintain confidential information in accordance with legal standards and/or County regulations.
   
• Perform job duties under stressful conditions and respond appropriately to situations.
   
• Maintain confidential information in accordance with legal standards and/or County regulations.
   
• Meet deadlines under stressful conditions.
   
• Resolve conflicts and respond appropriately to complaints.
   
• Complete multiple priority projects with conflicting deadlines.
   
• Frequent use of depth perception, peripheral vision and color perception.
   
• Occasionally lift, carry, reach, push, pull, twist and manipulate large and small objects.
   
• Occasionally kneel, bend, twist, squat, balance and crawl.
   
• Frequent use of hand-eye coordination.
   
• Frequent use of data entry device including repetitive hand and arm motion.
   
• Occasionally lift and carry up to 40 pounds.
   
• Normal dexterity, frequent holding and grasping.
  
  
• Regular attendance is an essential function.

Knowledge of:  

• Personal computer equipment, operating systems, and software packages applicable to an assigned Department's business and functions.
   
• Laws, rules, regulations, policies, and objectives of the Department to which an incumbent is assigned.
   
• Software packages to develop applications which support a Department's functions and business.
   
• Modern office practices, procedures, and equipment.
   
• Filing and recordkeeping methods and procedures.
   
• Methods and techniques used to research, evaluate, gather, organize, and arrange data.
   
• Correct English usage, spelling, grammar, and punctuation.

Ability to: 

• Operate personal computer equipment and applicable software programs.
   
• Use software to design, develop and modify applications which support a Department's business and administrative functions.
   
• Understand, interpret, and apply detailed instructions and software manuals.
   
• Gather data and prepare and maintain accurate reports and records, including statistical information.
   
• Make arithmetical calculations quickly and accurately.
   
• Organize work schedules and budget time efficiently.
   
• Work productively under timelines and interruptions.
   
• Coordinate assigned responsibilities with other staff and County departments.
   
• Exercise tact when dealing with others and responding to a variety of information requests.
   
• Establish and maintain cooperative working relationships.
  
  

Salary : $44,304 - $53,893