Collector

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About Us:

Who is Mercedes-Benz Financial Services?

Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle.

Why work at Mercedes-Benz Financial Services?

Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.

Benefits

When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.

As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:

• Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance
• Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive nine (9) additional corporate holidays and six (6) Personal days, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!
• Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program
• We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities
• Is your family growing? Enjoy generous paid Family Leave Programs - Six Weeks for New Parents; Two Days for New Grandparents; as well as Adoption Expense Reimbursement Programs - up to $6k per child
• Want to go back to school? Tuition Assistance Scholar Program - receive up to $5,250/year in vouchers to complete business-related coursework
  
  

Job Overview:

To collect payments or offer payment solutions on past due accounts in an effort to reduce losses. Work assigned accounts from 60 to 120 days past due, while handling inbound and outbound call volume servicing Car/Van accounts. Discuss and make arrangements for qualifying customers when needed. Be a consultant to our customers while providing them an exceptional customer experience.

Responsibilities:

• Collect delinquent payments from customers via phone pay, Quick Collect and mail, while adhering to regulatory requirements. Negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment. Provide superior customer service to both external and internal customers with phone courtesy providing appropriate follow-up, ensuring a Customer One approach is taken. (50%)
• Present recommendations to management regarding the final resolution for un-collectible accounts ( 15%)
• Offer feedback and recommendations on processes currently in place and training reference materials. (5%)
• When contact is a challenge, perform skip tracing to locate clients and collateral by obtaining phone numbers and address for delinquent customers through authorized means (including, but not limited to the following actions):
• Updating customer demographic information
• In depth location of customers via internet resources
• Appropriate usage/assignment of vendors (skip trace vendor, repo vendor) ( 30%)
  
  

Qualifikationen

Qualifications:

Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position.

This position requires a minimum of 1 years of overall work experience. Preferred experience includes:

• Business-General: 1 year
• Collections: 1 year
• Customer Service: 1 year
  
  

Education:

High School Diploma/(GED) Is Required, Bachelor's Degree Is Preferred.

Additional Knowledge:

• 2 years of Collections experience preferred
• 1 year of skip tracing experience is preferred
  
  

Skills:

• Problem Solving Skills
  
  

Additional Skills:

• Customer service focused
• Driven & self-motivated
• Team player
  
  

Recommended Prerequisites:

• Collector
  
  

Posting Statement

If you were not re-directed successfully after clicking the “Apply for this job” button, please click the following link to search and apply for the role on the local career portal: https://daimler.taleo.net/careersection/ex/jobsearch.ftl

Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements.

EEO/Minorities/Females/Disabled/Vets

Benefits

Mit­arbeiter Events

Mit­arbeiter­rabatte möglich

Mit­arbeiter­handy möglich

Mobilitäts­angebote

Betrieb­liche Alters­ver­sorgung

Gesund­heits­maß­nahmen

Coaching

Kantine, Café

Park­platz

Barriere­frei­heit

KontaktMercedes-Benz Financial Services USA LLC

14372 Heritage Pkwy76177 Fort WorthDetails zum Standort

NAFTA SSC E-Mail: nafta_ssc_recruiting@mercedes-benz.com

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